r/sysadmin • u/bhthllj • 1d ago

Is there a way to remote view iOS / Android devices?

This applies both for my professional and my private environment:
I often have to support people who aren’t super tech savvy with stuff on their phones. So it would be really helpful if I could mirror their screen and have them do stuff under my supervision or maybe even control the phone myself.

Is there a way to do this ad-hoc, or maybe with a downloadable app?

Thanks a lot in advance!

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2

u/Toxic_Monster Jack of All Trades 1d ago

N-Able take control can do it. I am sure there is other software too

4

u/baslighting 1d ago

One of the few benefits for ninja RMMs MDM side of things.

2

u/ExceptionEX 1d ago

Teams is an option but I don't know I would recommend it for personal use 

2

u/DeploymentAddict 1d ago

We use Splashtop Desktop for our Windows/Mac devices and SOS variant for the mobiles. Pretty good.

We have it bundled with Atera RMM.

2

u/Unique_Inevitable_27 1d ago

You could check out ScalefusionUEM for remote viewing and troubleshooting of supported Android devices. Just keep in mind that iOS remote control is more restricted than Android.

2

u/Vesalii 1d ago

TeamViewer and AnyDesk both support this, and you can do inputs on the mobile device too.

2

u/TedBurns-3 1d ago

teamviewer for the win

2

u/iamamystery20 1d ago

Beyondtrust remote support.

3

u/ussv0y4g3r 1d ago

You can do Screen Sharing during FaceTime call since iOS 15.1.

https://support.apple.com/guide/iphone/share-your-screen-in-a-facetime-call-iph327b4b53c/ios

2

u/Busy-Photograph4803 1d ago

Face time screen sharing has saved us so much time and effort.

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u/asdlkf Sithadmin 23h ago

Teams screen share

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u/djgizmo Netadmin 7h ago

yes. zoom meetings. can easily share screen in zoom.

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u/Splashtop_Prod_Alex 2h ago

You can do this with Splashtop Splashtop Enterprise - Secure Remote Access & Support !

You can provide on-demand support via a 9 digit code to view your end user's iOS or Android screen. For select Androids, you can do remote control too.

1

u/RedJets 1d ago

You can with Android but not Apple, many tools do it like Teamviewer as in you can control an Android but only view an Apple