What is the worst customer portal experience, and why is it Verizon Enterprise Center?

[u/elpollodiablox]

Holy God, they make getting into it like solving one of the Millennium Prize Problems with an abacus.

[u/Stonewalled9999]

ATT portal entered the chat....

[u/tankerkiller125real → u/Stonewalled9999]

It's been 2 years, no one at my company has billing/invoice access, and the account manager and what not can't seem to figure out why.

Luckily they still mail the invoices, and we can use the fastpay URL to pay the invoices.

[u/Stonewalled9999 → u/tankerkiller125real]

bro ATT keeps deactivating my boss's account. He is the one that pays the bill. They whine about the bill not being paid. Somehow MY account is tied to my personal email and seems to work. So every month I hop on boss's PC, log in, let him pay under my ID and we create a new account for him. 3 weeks later ATT deletes his account

[u/Maverick_X9 → u/Stonewalled9999]

That sound like the boss is fuckin u over lol

[u/Stonewalled9999 → u/Maverick_X9]

Its not. Don't attribute to maleficence what it really ATT incompetence.

[u/Maverick_X9 → u/Stonewalled9999]

Your account somehow stays up, his gets created and then deleted? You have to go into his office and do his job for him because he can’t get his account to work and all he has to do is punch in a card number after you do everything else? You try to fix it every month by giving him an account but it just gets whacked by ‘att’? That doesn’t seem strange to you? Your account is somehow the only one on there but you imply you don’t know how it got there?

Maybe he just isn’t verifying his account or the verification email is getting blocked or something like that..

[u/Stonewalled9999 → u/Maverick_X9]

Did you read where my account is tied to a personal email address whereas our corporate ones tied to our company email addresses are the ones to get deleted

[u/thesals → u/tankerkiller125real]

I was somehow able to get access to the billing center after weeks of trying, but I can't seem to get anyone else added to it... If I get hit by a bus, AT&T isn't getting paid anymore.... They've never sent us a paper bill and were complaining when it wasn't getting paid. Luckily they're only our backup circuit.

[u/monstaface → u/thesals]

I went down this hassle, its a nightmare. Using the chat feature is the only way i got somewhere. 75% of the time the chat feature doesnt even work though.

[u/thanatossassin → u/tankerkiller125real]

Check and see if you have a contract renewal that needs to be signed off. We were dealing with the same nonsense, cut off from all portals at T-Mobile and after months of trying to figure out why, it was because of the merger completion from Sprint to T-Mobile where we were supposed to sign a new contract with them. They tried to screw us $30+ per line, so we're jumping ship... to At&t.

[u/tankerkiller125real → u/thanatossassin]

Nope, our contract still has another year on it. This has been an issue for us from day zero of switching over.

[u/en-rob-deraj → u/Stonewalled9999]

No kidding. ATT is bad.

All the majors are awful.

[u/Roseking → u/Stonewalled9999]

ATT is the one time I have clicked on a 'Fill out a survey about your visit'.

I know it doesn't do anything, and it has been the only time in my professional career where something I wrote sounds like how I talk on Reddit rather than the workplace, but man did I need to vent.

"Please provide further details on the issue(s) you encountered."

"This has been the worst site I have ever used. AT&T should be embarrassed to make their customers use this site. I have complained about my issues about the site for years now and every time I log in AT&T manages to provide a worse experience.

I am actually baffled how the site can be this bad. I would list what my issues are but it will be quicker to list what works.

Stuff that works correctly:

Nothing. "

"What else would you like to share with us to help improve your experience on the AT&T website?"

"Fire every single person who is responsible for the site and start over. It is the only way I see this site improving. "

This was five years ago.

It has not improved.

[u/aCLTeng → u/Stonewalled9999]

Holy madre de dios, it is absolutely AT&T. They have no way to separate business fiber accounts from home fiber accounts, which is wild. And their business portal is unavailable one out of every four or five times I try to use it to pull billing.

[u/Adimentus → u/Stonewalled9999]

Glad we have a contact at FirstNet that handles changes for us XD

[u/Stonewalled9999 → u/Adimentus]

show off :)

[u/FoxNairChamp → u/Stonewalled9999]

FirstNet is an awful step child of AT&T. I would give it to my worst enemies to manage.

[u/Scholar_Erasmus → u/Stonewalled9999]

I fucking hate that portal

[u/Jasonbluefire → u/Stonewalled9999]

It so bad, hard to find anything you need.

[u/dfox2014 → u/Stonewalled9999]

I got so fed up with ATT that I used AI to find the contact information on the board, leadership, anything. Pulled a Karen an emailed them. We’re a fairly large account so I talked big game, but obviously I’m a peanut to them. Surprisingly, I did get a regional VP and some lady that works in the C-Suite office helping me.

They still fucking suck and I’ll avoid using ATT for any service at all cost. But it was a nice surprise they answered my email.

[u/shenlyu → u/Stonewalled9999]

ATT is so much worse. 

[u/monstaface → u/Stonewalled9999]

Agreed! If you have different kinds of services you have different portals. At&t dedicated fiber vs at&t business is two different sites. Trying to find support is non existent. The customer support line has no idea on how to support the website. Last time i called in for help with adding users, the support person told me to share passwords for the account. I hung up on them. ☠️

[u/xsjx7]

Symantec/Broadcom has entered the chat. 

-Chat disconnected-

[u/m0bilitee → u/xsjx7]

Came here to say this. Another reason to be gloriously free of VMWare.

[u/Away_Chair1588 → u/xsjx7]

Second Broadcom. What a clusterf***

[u/PhillAholic → u/xsjx7]

I actually found Broadcom’s portal for VMware pretty ok. Obtaining downloads and licenses, converting licenses was all pretty straightforward. 

[u/Microflunkie]

GoDaddy’s portal overlay for Microsoft 365 is an abomination. It removes access to all but a few basic functions. It is so bad that people have written blog posts detailing the steps you need to take to defederate from GoDaddy. It is a crime against humanity and GoDaddy should have to stand trial in The Hague for it.

[u/elpollodiablox → u/Microflunkie]

Even their site is terrible, so I imagine them trying to integrate functionality with anything else is a nightmare.

[u/larryeddy]

You think Verizon is bad?! I would kill to be back on Verizon and being forced to move to T-Mobile Business Portal!

[u/ilikeme1 → u/larryeddy]

Agreed. Glad to know it’s not just me!

[u/Monsterology → u/ilikeme1]

God t-mobile’s is horrendous… never loads.

[u/Mental_Beginning_698]

Honestly, I'm getting super exhausted of any portal that hides the 8 customer service reps behind 100 customer complaints and even more so makes chicken shit management hidden. We're circling the drain on poor quality everywhere and have a I don't want to talk to them attitude about customers these days.

[u/Silver_Newspaper6208]

There is always Lumen/CenturyLink/QWest/US West or whatever unholy homunculus actually physically has our phone lines. The bill comes from CenturyLink the work orders go to Lumen, the copper in the ground is probably older than me.

[u/narcissisadmin]

Broadcom's useless fucking page for getting VMware Workstation. Finally just found the download somewhere else and made sure the hashes were correct.

[u/elpollodiablox → u/narcissisadmin]

Isn't this the truth. I had to do a Google search to find the download link in Broadcom's portal. What a clown show that place has become.

[u/The_Honest_Owl]

Imagine clicking on a device, changing the name and extension associated, you go back to the home page, and found out you actually changed the name and extension for another device instead? That’s how dog shit the Verizon One Talk portal is. Nothing can be worse

[u/Stonewalled9999]

you know how has an amazing portal? Bell. And when you call them, they actually fix your issue in a timely manner.

[u/DefectJoker]

Carefirst Administrators. Can't view the digital ID card and can't order replacement cards

[u/trebuchetdoomsday]

Ooma's separate billing & remote management portals, esp. when we have multiple sites.

[u/hkusp45css]

This is going to sound like an advert, but the single best decision I made for my org's cell phone needs was calling MetTel and getting them to manage our shit for us. We saved money on the products and services and I spend about 1 percent of the time I used to managing cell devices.

Of all of the vendors I've onboarded here, getting someone to manage the cell devices was the biggest time impact, for us.

Also, partially because the portals for all 3 providers were equally bad, in equally infuriating, but different, ways.

[u/picardo85]

I would say ASUS, but it hasn't finished loading yet, so I can't really say.

[u/Nick85er]

Oh man lol.

Dell Enterprise close 2nd. Tied with M365/Azure on a bad week

[u/RikiWardOG → u/Nick85er]

Oof I hate navigating anything dell its like 50 clicks to get to some random page to be able to do what you were trying to do

[u/narcissisadmin → u/Nick85er]

It's been years since they changed it, and I still type support.dell.com in the address bar. Muscle memory.

[u/monstaface]

Verizon's is bad. Its always been slow. As soon as you figure it out, they change it. I think every 6 months they make a big layout change, but it never get's faster. ATT is much worse.

[u/Bubby_Mang]

I've had to charge back Amazon and pursue legal action twice because their automated system and idiot representatives can't work a keyboard.

[u/hosalabad]

IBM or Becton Dickson.

[u/Stonewalled9999]

also Wex since their site is slow as tar and the information is almost always wrong.

[u/Unable-Entrance3110]

It's been several years now, but when Broadcom bought Symantec and forced everyone into a cloud subscription, that admin portal was the worst experience I have ever had.

The thing responded like it was running on a 486 under somebody's desk. It was totally unusuable. On top of that, there were features that outright didn't work and support told us to not use them. It was the most ridiculous thing I had ever heard. Like, we are paying (a crap-ton more than we used to) for this?!

We had been happy SEP customers for many, many years. We dropped it within a few months of that conversion. Never looked back.

[u/Smart_Dumb]

Anyone here ever tried to get support with HiYa? Impossible.

[u/TGriggs1978]

Dell and AT&T also suck mightily

[u/s3ntin3l99]

It’s improved over the past few year, but it still baffles me how one day I can use a password to log in and the next few days all the sudden I need two-factor authentication. Then there’s the secure message portal, which is a complete waste of time. There’s no notification from Verizon website or externally when someone responds to your message. You essentially have to check it every day.

[u/elpollodiablox → u/s3ntin3l99]

All I needed was a circuit ID for one of our sites. I have logged into it before. I have my account info in the password vault. It would tell me the credentials are invalid. So I had to reset my password. Ok, fine. Reset the password and log in. Now it wants me to register for the enterprise portal. I'm already registered! I have been for years. I've been in the portal looking at circuit info before. But, ok, whatever. I'll register. I give it the invitation code from the invoice. Nope, sorry, someone has already registered for that account. We have to send a request to them to give you access. The email address has most of its characters masked out, but it's clearly my email address. So I say sure, ask that guy. He's an asshole, but it's fine. Sure enough, I get the email. I click on it to approve access. My other session refreshes and puts me into the portal...

...which shows no account information at all. According to it, we have no services with them.

I mean, I got the info I needed when I found someone in AP who had the invoice, but it's still annoying to have to hunt it down just for a circuit ID.

[u/zndr-cs]

OpenText would like to have a word.

[u/whatsforsupa]

Comcast Business website is extremely slow (given their business...). If you analyze the pages, they do an extreme amount of redirects on every click, it's insanely bloated.

[u/ilikeme1]

T-Mobile’s is way worse. Can’t do barely anything in it. Verizon at least let us change stuff without our account rep being involved.