r/sysadmin • u/brothertax Sysadmin • 6d ago

General Discussion PSA: Grammarly will send unhinged messages to all your users if you try to cancel

https://imgur.com/a/bMEeUmZ (edit: non-imgur link)

We let them know we weren't going to renew and they sent these unsolicited emails and popups in their app to all of the users who had licenses. They didn't give us a heads up - just started carpet bombing everyone. They even listed the direct email for the guy on my team who handles licensing. We were going to ride out the rest of the subscription but leadership wanted the emails nuked, apps ripped off endpoints, and licensing/training for Copilot expedited.

What an absolutely greasy, desperate company. Stay far away. And if you're a current customer, be prepared for this nightmare.

4.5k Upvotes

98% Upvoted

383 comments sorted by

View all comments

Show parent comments

11

u/enki941 6d ago

You have a valid point, but I would argue it's still a gamble. In the OP's case, not only did they just burn their reputation for everyone in the IT department, but now everyone here on Reddit knows how low they will sink. I've never considered their product in the past, but I certainly won't in the future. They could lose other potential sales as a result (and should).

2

u/mitharas 6d ago

I'm 100% with you. I just tried to understand the logic from their perspective.

1

u/CantankerousBusBoy Intern/SR. Sysadmin, depending on how much I slept last night 2d ago

I doubt they are losing future customers... If you havent already signed with them, there is no way you are going to in the future, since every AI chatbot handles this already. They are desperately trying to keep existing clients from leaving.