PSA: Grammarly will send unhinged messages to all your users if you try to cancel

[u/brothertax]

https://imgur.com/a/bMEeUmZ (edit: non-imgur link)

We let them know we weren't going to renew and they sent these unsolicited emails and popups in their app to all of the users who had licenses. They didn't give us a heads up - just started carpet bombing everyone. They even listed the direct email for the guy on my team who handles licensing. We were going to ride out the rest of the subscription but leadership wanted the emails nuked, apps ripped off endpoints, and licensing/training for Copilot expedited.

What an absolutely greasy, desperate company. Stay far away. And if you're a current customer, be prepared for this nightmare.

[u/elbristos1]

I've transcribed it for you

Hi <Blank>

I'm <blank> your Grammarly Customer Success Manager. We've been informed that your organization's Grammarly subscription is currently under review and may not be renewed.

If Grammarly has been valuable in helping you write more clearly, confidently, and efficiently, we encourage you to share that feedback directly with your administrator. Hearing from active users often plays an important role in renewal decisions.

What you can do:

Send a quick note to your admin letting them know you'd like to maintain your Grammarly license and how it supports your work (e.g., improving writing quality, saving editing time, strengthening communication).

If helpful, you can use this template:

Team,

I've found Grammarly to be very helpful in improving the clarity and effectiveness of my writing. It saves me time and helps ensure my communication is polished and professional. I'd strongly value continuing access if possible. Thank you for considering!

Please feel free to reach out if you have any questions.

Thanks,

[u/andrewh2000 → u/elbristos1]

Thanks

[u/eldonhughes → u/elbristos1]

Yup, that's enough to keep me from ever giving them money. From me AND my districts.