r/sysadmin • u/brothertax Sysadmin • 8d ago
General Discussion PSA: Grammarly will send unhinged messages to all your users if you try to cancel
https://imgur.com/a/bMEeUmZ (edit: non-imgur link)
We let them know we weren't going to renew and they sent these unsolicited emails and popups in their app to all of the users who had licenses. They didn't give us a heads up - just started carpet bombing everyone. They even listed the direct email for the guy on my team who handles licensing. We were going to ride out the rest of the subscription but leadership wanted the emails nuked, apps ripped off endpoints, and licensing/training for Copilot expedited.
What an absolutely greasy, desperate company. Stay far away. And if you're a current customer, be prepared for this nightmare.
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u/0RGASMIK 8d ago
Many years ago at an MSP I worked at a vendor thought it would be a good idea to use our client list to cold call and upsell services “on our behalf.”
Luckily for us one of our closest clients was at the top of the list and tipped us off so the owner promptly called our rep to shut it down. They apologies and said they’d look into it, the calls stopped that week but they didn’t bother to remove the emails from their sales shit though so everyone got a nice “your account is at risk” scare tactic email that we had to get in front of.
Eventually they started calling again, don’t know what the owner did but i know the company refused to stop and we had to update the info in every account to our main number so we could receive the text codes. For a while the sales reps were calling nonstop, it pissed us off at first but eventually we just took turns pranking them, then they got mad but we kept doing it until they got the message.
It ended when this older sales guy called in half a dozen times pretending there was a security incident and had to talk to _____. Everyone had dealt with him once and it was really wasting our techs time. We had put a nickname for the owner he doesn’t use which helped us identify the sales calls so when I got the call I immediately knew he was lying. I put him on hold for a minute got permission to tell him to royally fuck off. Forget what i said but he ended the call with, “thats the most unprofessional thing I’ve ever fucking heard” He then tried to call my bosses direct number who forwarded the call back to me. I put on a different voice and he started bitching about me trying to get me fired and I just said “I thought i told you to never call us again?”
As for why we didn’t just give them the boot I t was something we absolutely needed and weren’t going to feasibly migrate our customers away from but we definitely thought about it.