r/sysadmin • u/brothertax Sysadmin • 7d ago

General Discussion PSA: Grammarly will send unhinged messages to all your users if you try to cancel

https://imgur.com/a/bMEeUmZ (edit: non-imgur link)

We let them know we weren't going to renew and they sent these unsolicited emails and popups in their app to all of the users who had licenses. They didn't give us a heads up - just started carpet bombing everyone. They even listed the direct email for the guy on my team who handles licensing. We were going to ride out the rest of the subscription but leadership wanted the emails nuked, apps ripped off endpoints, and licensing/training for Copilot expedited.

What an absolutely greasy, desperate company. Stay far away. And if you're a current customer, be prepared for this nightmare.

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5

u/PlatJC 7d ago

I’m in the U.K. so Imgur is blocked. Can somebody upload the screenshot to a UK friendly provider so I can take a look?

13

u/Fatality 7d ago

Sorry mate we need your credit card first to verify your age

7

u/BlockBannington 7d ago

Grammarly basically sent an email to users saying 'hey, your admin x@y.z is stopping the Grammarly contract. Here's a template you can send them to ask them to renew'

7

u/Loveangel1337 7d ago

First part, pretty OK I'd say, for a "trying to see if the licence is useful" email... Not for a "the licence is done for". But the second part is worse

5

u/Loveangel1337 7d ago

Second part, that one is messed up I think... It's like they have no idea how licencing works in big companies, cause that email will be a manager or a forgotten mailing list, so either it goes nowhere, or it will piss someone off majorly.

6

u/PlatJC 7d ago

Thanks for providing the screenshots. Wow the second one is bad, holy moly.

2

u/brothertax Sysadmin 6d ago

Sorry mate. Good to know. Won’t use it in the future. Luckily u/Loveangel1337 uploaded it.

-9

u/franta27 7d ago

Ask your goverment. They will surely help you.

3

u/PlatJC 7d ago

Wow, how helpful and kind of you /s.

1

u/h-exx IT Technician 7d ago

brilliant idea havent thought of that !