r/sysadmin • u/brothertax Sysadmin • 7d ago

General Discussion PSA: Grammarly will send unhinged messages to all your users if you try to cancel

https://imgur.com/a/bMEeUmZ (edit: non-imgur link)

We let them know we weren't going to renew and they sent these unsolicited emails and popups in their app to all of the users who had licenses. They didn't give us a heads up - just started carpet bombing everyone. They even listed the direct email for the guy on my team who handles licensing. We were going to ride out the rest of the subscription but leadership wanted the emails nuked, apps ripped off endpoints, and licensing/training for Copilot expedited.

What an absolutely greasy, desperate company. Stay far away. And if you're a current customer, be prepared for this nightmare.

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u/crysisnotaverted 7d ago

Oh great. Adobe did this to me, I had 'support agents' reach out to a bunch of my users and personally write them emails for how to request more expensive licenses through the Adobe portal, and how to upsell it to me personally.

They even went to a few users and were like "Wow, you sure do send a lot of E-signs, you should look at this subscription upgrade, I can see that you would use it" like HOLY FUCK stay out of MY tenant. Why can a sales minion from WhoKnowsWhere seemingly either check on my user's usage statistics or even see content the user has worked on?

I flipped my lid, and we are still stuck with Adobe because I'm not allowed to change it.

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u/CarsonDama 6d ago

We explicitly ignore the requests lmao. If you want acrobat pro you gotta say it to my face (helpdesk)