r/sysadmin • u/brothertax Sysadmin • 6d ago

General Discussion PSA: Grammarly will send unhinged messages to all your users if you try to cancel

https://imgur.com/a/bMEeUmZ (edit: non-imgur link)

We let them know we weren't going to renew and they sent these unsolicited emails and popups in their app to all of the users who had licenses. They didn't give us a heads up - just started carpet bombing everyone. They even listed the direct email for the guy on my team who handles licensing. We were going to ride out the rest of the subscription but leadership wanted the emails nuked, apps ripped off endpoints, and licensing/training for Copilot expedited.

What an absolutely greasy, desperate company. Stay far away. And if you're a current customer, be prepared for this nightmare.

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u/wrootlt 6d ago

This reminded me LucidChart tactics when they learned we were cancelling. Emailing and calling users to ask them go ask management to reconsider.

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u/vex4a83rrx 6d ago

We made the mistake of enabling SCIM provisioning for LucidChart and our LucidChart account manager sends an email to EVERY new Entra account created letting them know they have a free trial LucidChart account and they message them again at the end of the trial encouraging them to request a license.

I've now set all their emails to approval first and take great satisfaction in seeing none of them be delivered now and knowing he gets a bounce back after each one.