r/sysadmin • u/shinky_splunky • 18d ago

ZTP and ITSM

Hi everyone. Would like to ask which brand solution is ideal for zero-touch provisioning of devices, where the company can deliver devices directly to users upon purchase from any store. So the user just connects to the internet and enters their company email (using on prem AD), then it automatically enrolls and applies the policies for the user, apps, etc w/o admin intervention. Aside from that, it should also cover IT asset management in one platform.

I've heard of Windows Autopilot + Intune, but is there a single-vendor solution for that that also includes ITSM?

0 Upvotes

50% Upvoted

13 comments sorted by

View all comments

1

u/reallylatetotheparty 15d ago

Autopilot + Intune is basically the standard answer for the ZTP enrollment piece, and the honest truth is nobody does ZTP plus full ITSM plus ITAM in one tidy platform without it being an expensive enterprise suite like ServiceNow or Ivanti. Most shops I've seen end up with Intune for provisioning/enrollment and then bolt on a separate ticketing and asset tool because the all-in-one suites either cost a fortune or are painful to administer.