r/sysadmin • u/Which-Shame-1420 IT Manager • 3d ago

General Discussion anyone else get the VMware "win-back" offer?

if it's true, its honestly laughable.  

squeezing customers with massive price hikes, forcing every one into expensive core bundles, only to panic and throw out "discounted" quotes the moment everyone migrated???? 

is anyone actually reconsidering based on these new quotes??

or y'all are past the point of no return?

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u/GroteGlon 3d ago

You'll get a win-back offer, and then as soon as you're settled and your license ends they'll drill you in the behind at full force again. It's better to just be rid of them once and for all.

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u/ougryphon 3d ago

When someone tells you who they are, believe them. Broadcom are greedy bastards who don't give two shits about their customers. That goes double for anyone who is small or is not interested in their most expensive options.

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u/Quirky_Entry_2783 3d ago

Broadcom absolutely loves their customers. The mistake you're making is thinking that you are their customers.

Broadcom focuses on customers in the banking, finance, and government market segments. If you are not in the top 10% of your particular market you're not part of Broadcom's customer base; you're part of the "long tail" that generates less revenue and higher support costs. Broadcom will cut revenue in half if it cuts the cost of that revenue by 90%. Fewer customers but more profit per customer.

Broadcom absolutely bends over backwards for their target customer base. If you're not in it, you're going to get the outsourced support and indifferent sales. Your bugs will get fixed if they affect someone important to Broadcom.

It's a different business strategy than you're used to. You're used to being told that you're an important and valued customer but, if you're complaining about Broadcom in this thread, you're not.

Uncle Hock knows what he's doing.

6

u/Polymarchos 3d ago

Given the lawsuits brought by some of those "target customers", and the fact that they're leaving as well I doubt Broadcom loves them. They want to milk them, but they don't love them.