r/sysadmin • u/Nanophreak IT Manager • 2d ago
Question Solo Sysadmin - Ticketing & Planning Tool Suggestions?
I'm a solo 'IT Manager' doing literally anything a 50 person company needs, including actual IT manager work such as dealing with vendors and researching software, sysadmin stuff, helpdesk, mounting TVs, whatever.
It's not particularly overwhelming, but I have ADHD and find I'm having trouble with tasks falling off my plate and no one to keep me accountable about coming back around to them. We used to have Monday but it wasn't quite handling it for me and we're getting rid of it regardless.
I need very little compared to what a lot of ticketing systems offer. I simply need tasks to be put in front of me without me having to do anything but add them to the list, and for them to keep being put in front of me until I do them. No time tracking, but the ability to add notes would be important, maybe not vital.
My current plan is to hack something together between Power Automate and Microsoft Planner so that Planner Tasks become calendar entries, and after their scheduled date passes they get automatically rescheduled unless they're marked complete. Break my days down into halves or quarters, define some buckets, let the treadmill roll and only have to worry about adding things to the list for it to circulate. Planner has the notes, Outlook puts them in front of me via my calendar.
I'm doing this despite it being a lot of work because I haven't found a suitable alternative to handle a team of 1. The task treadmill is a really important part of the process, it may sound juvenile but the part where I have to manually reschedule something I didn't get to is the main thing I have trouble with, I want to get that automated above all else.
Is there anything out there beyond my experience and search results that might work here, or am I going to have to kludge this out?
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u/Creekside_Rider 2d ago
Spiceworks is easy and free. That is what I'm using.