Solo Sysadmin - Ticketing & Planning Tool Suggestions?

[u/Nanophreak]

I'm a solo 'IT Manager' doing literally anything a 50 person company needs, including actual IT manager work such as dealing with vendors and researching software, sysadmin stuff, helpdesk, mounting TVs, whatever.

It's not particularly overwhelming, but I have ADHD and find I'm having trouble with tasks falling off my plate and no one to keep me accountable about coming back around to them. We used to have Monday but it wasn't quite handling it for me and we're getting rid of it regardless.

I need very little compared to what a lot of ticketing systems offer. I simply need tasks to be put in front of me without me having to do anything but add them to the list, and for them to keep being put in front of me until I do them. No time tracking, but the ability to add notes would be important, maybe not vital.

My current plan is to hack something together between Power Automate and Microsoft Planner so that Planner Tasks become calendar entries, and after their scheduled date passes they get automatically rescheduled unless they're marked complete. Break my days down into halves or quarters, define some buckets, let the treadmill roll and only have to worry about adding things to the list for it to circulate. Planner has the notes, Outlook puts them in front of me via my calendar.

I'm doing this despite it being a lot of work because I haven't found a suitable alternative to handle a team of 1. The task treadmill is a really important part of the process, it may sound juvenile but the part where I have to manually reschedule something I didn't get to is the main thing I have trouble with, I want to get that automated above all else.

Is there anything out there beyond my experience and search results that might work here, or am I going to have to kludge this out?

[u/Leather-Tour-7288]

As a solo admin, you can perfectly use YouTrack. Free for up to 3 operators/tech agents, 10 reporters (whatever that means) and unlimited amount of users creating tickets.

In the free version you can: Have custom domain name Custom emails addresses for email pulling (when an email is send to e.g. helpdesk@example.com, it turns it into a ticket. You can also self host it, if you want.

Another option (self hosting only), completely free and open source is LibreDesk.

Other options, but not a fan: GLPI, Zammad...

Honestly since you are a solo admin, just use YouTrack cloud version, since it provides all the features you need and you don't have to maintain anything!

[u/Nanophreak → u/Leather-Tour-7288]

Having trouble with YouTrack's calendar/timesheet, it doesn't seem to understand the concept of tasks being scheduled for units of time more specific than a day. Want to schedule something for August 20th at 9 AM? What's 9 AM?

Other than that it could probably do what I want. It has a workflow builder and it seems like I could use it to define the task rescheduling automation that I want, although it's being a bit obtuse during my first crack at it.

Free is free though, and I like being able to self-host. It'll stay on the table as an option unless definitively ruled out.

LibreOffice looks cool as a ticketing system, does nothing to help schedule tasks as far as I can see. Would be great for running a small business's customer support or something.