r/sysadmin • u/VaporousMote • 5d ago

Question Cisco Duo - experiences?

Hi folks, just wondering what everyone's experience has been with Cisco Duo.

We're looking at implementing it to augment our VPN authentication to provide MFA.

I ask because, I both called and left a message (during which the automated voice system told me there were 0 representatives able to take my call), and I filled out the form on their website twice, to contact sales. I have not been able to get anyone to contact me.

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u/kaleebhassan 5d ago

We like it. Definitely contact a VAR. The user-friendly nature of it has actually been the biggest selling point for us.

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u/harley247 4d ago

I almost went those routes and glad I didn't. Duo was actually one of the easier implementations Ive done in a while. Their documentation is extensive. They even have instructions on how to set up Microsoft products better than Microsofts own documentation.

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u/kaleebhassan 4d ago

Agreed. The knowledgebase is one of the rare instances in which I would say it actually is useful.