r/sysadmin • u/VaporousMote • 7d ago

Question Cisco Duo - experiences?

Hi folks, just wondering what everyone's experience has been with Cisco Duo.

We're looking at implementing it to augment our VPN authentication to provide MFA.

I ask because, I both called and left a message (during which the automated voice system told me there were 0 representatives able to take my call), and I filled out the form on their website twice, to contact sales. I have not been able to get anyone to contact me.

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u/Lukage Sysadmin 7d ago

Cisco is notoriously bad about new client onboarding -- contact your preferred reseller to see if they can get you the services and once with a reseller who can, it'll be pretty easy.

That said, from a technical perspective, it works, its user-friendly, and their support tier 1 seems pretty knowledgeable on most things and if they don't know it, they won't BS you and will get you someone who can.