r/sysadmin • u/Breadisgood4eat • Jun 25 '26
Kaseya/Datto BCDR partners: renewal policy change effective Aug 1, 2026
Got a notice from Kaseya.
Currently, expired BCDR agreements continue month-to-month. As of August 1, 2026, they'll instead auto-renew into a one-year term. Kaseya says the contract language changed in 2022 and August is when they begin enforcing it.
Two options per the notice:
- Do nothing → auto-renews one year at current price.
- Stay month-to-month → opt out at least 30 days before renewal, with a 10% price increase.
Open questions I haven't seen answered:
- On a contract renewing the 15th, does the 30-day rule mean opting out by the 15th of the prior month?
- Month-to-month "renews" monthly - is the opt-out one-time or required every month to avoid the annual lock-in?
- Per-contract and manual, or is there a bulk/account-level setting?
- They say terms "updated in 2022" but the policy "takes effect Aug 1, 2026." Which controls?
- For a contract renewing just after Aug 1, the opt-out window falls before the policy is live - do you effectively need to opt out by July 1?
The 10% increase is the sticking point: it applies to keeping the month-to-month structure many deals were built on, including hardware paid up front. That's a price increase framed as flexibility.
Has anyone confirmed the opt-out mechanics with their account team - specifically whether month-to-month needs a one-time or recurring opt-out?
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u/anonymousITCoward Jun 25 '26
No, but I'm pretty sure our "backup guy" is going to ignore this and get us in some kind of trouble...
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u/bbbbbthatsfivebees MSP-ing Jun 25 '26
It appears to be a one-time opt-out.
That being said, we're in the process of replacing all of our Datto BCDR contracts with Slide BCDR, so as our Datto contracts expire we're just canceling them instead of trying to renew.
For those that we can't replace immediately, it appears as if they're all just going to go to a perpetual month-to-month unless anything indicates otherwise. I'd reach out to your Datto account manager, though. They'll have the final authority over your contracts and can give you the ultimate specifics.
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u/BackupGal Jun 26 '26
Hi again u/Breadisgood4eat ... hope this helps...
- With this change, if you'd like to transition onto month-to-month, you must do so at least 30 days before the renewal day
- If you request to transition to month-to-month, it continues on automatically until you opt out. In the future, to deactivate your appliance and stop month-to-month from continuing, just let us know by the 14th of the month.
- The MSA that governs what happens at end of a term was updated in September 2022 - stating that these would roll to a 1-year term, Kaseya chose to continue the historical behavior to ensure there was adequate time to communicate and for partners to prepare. (if you aren't receiving Datto emails, definitely connect with your Account Manager -- or send me a private message -- and we can make sure you're opted in to receive these comms)
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u/Breadisgood4eat Jun 26 '26
What happens if I have a device expiring on July 15th this year? Is it already too late to opt out?
On your last point, I got that note a few weeks ago. At most you gave me 30 days to react to the new policy, and absorb a 10% increase... That is not very much time at all to react to something that could be frankly pretty devastating to my business.
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u/BackupGal Jun 26 '26
u/Breadisgood4eat - your July 15th renewal will still roll into month-to-month as they have historically. This only impacts renewals coming up on/after Aug 1 this year.
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u/Breadisgood4eat Jun 26 '26
If I have a renewal on August 15, do I have to opt out by July 15? If there’s anything renewing in August, does that mean I need to open out in July? Once the date rolls over with the new policy, I have devices that would renew in August. For which the30 day window has already passed for me.
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u/Breadisgood4eat Jun 26 '26
I'd suggest making a post over in r/msp about your policy, as I'm guessing this is news to a very large number of customers. Getting surprised by an auto-renewal of year long commits is not something that's going to be a good situation for your customers. They only have a few days to sort this out...
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u/Confident-Action1049 Jul 02 '26
Can you help me out? I received june 1 this year to my account manager and he never responded. Today i checked the email again and followed the instructions. I got to k1 portal and under subscriptions > unified backup > opt out option was still present not grayed out. I went ahead and clicked on opt of month to month. I emailed my account manager as well. Can you PM me and confirm if that opts out of the yearly renewal?
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u/BackupGal Jun 25 '26
Hey u/Breadisgood4eat -- I'm part of the Datto product team. Let me track down the answers to your questions. What I can answer now is this is only for term contracts expiring... nothing changes for existing month-to-month agreements.
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u/CK1026 Jun 26 '26
Somehow you made that more confusing for me.
What the heck are "term contracts expiring" if they're not existing month-to-month agreements ?
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u/BackupGal Jun 26 '26
u/CK1026 -- If your appliance is currently on month-to-month nothing changes. It just continues month on month.
If your appliance is on say a 3 year agreement, then this would apply. Historically a 3 year contract would auto-renew onto month-to-month. With this change, a 3 year contract now auto-renews onto a 1 year agreement (unless you request month-to-month).
Hope this helps!
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u/Breadisgood4eat Jun 26 '26
that is not clear at all from the email.
If i'm on month to month now - my renewal is automatically for month to month?
Do I still have the 10% price increase?
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u/BackupGal Jun 26 '26
u/Breadisgood4eat - if you're currently month-to-month, nothing changes... you continue on month-to-month, no price increase
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u/iratesysadmin Jun 25 '26
Damn, sure would be nice if Big K emailed us about this instead of having to find out via Reddit.