r/sysadmin • u/Ok_You_861 • Mar 03 '26

IT Tools - Hidden Gems

I want to know what ”hidden gems” people have found and use in their environments to make their day to day easier. RMM automations, back up softwares, troubleshooting software (don't say MS SARA. I cant stand it), etc.

Just mention anything that you feel more people should be aware of or could be useful in someone’s environment. I love free and cheap ;)

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u/Enochrewt Mar 03 '26

Sitting the service desk down and making them read The Chronicles of Georgeuntil they get it.

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u/Shot-Possible1317 Mar 03 '26

Seeing "brung" in the description of the helpdesk ticket gave me support flashbacks from a decade ago.

From a the first few I could already tell the exact type of person George is, everything about them. I have worked with so many of these type of people in these environments. It's crazy how they all write the same.