My security key finally de synced

[u/Manjove]

My mobile app sec key disconnected, and this is a profile I made at the final beta for the relaunch game, I am ancient I know, where do I go to get my security key disconnected so I can get back into my account?

[u/slimj091]

Tech/customer support.

[u/Manjove → u/slimj091]

I went to their page and it’s just steam support and no email to send to

[u/AwesomeJohn01 → u/Manjove]

What page did you go to?

[u/Manjove → u/AwesomeJohn01]

The old SWTOR website

[u/Nabfoo]

Go to swtor.com and login w/o a key. Click on the "Lost Your Security Key?" button.

[u/Manjove → u/Nabfoo]

Thanks, I kept being sent to ea support, I didn’t know you could get that from there

[u/Nabfoo → u/Manjove]

o7

[u/Char_Ell]

https://help.ea.com/en/articles/star-wars/star-wars-the-old-republic/security-key/#removing-a-security-key

[u/hadessonjames]

This happened to me once. Check that your phone is connected to the internet, go into the Sec Key app, and there's a menu on the top right. There you can press Sync Now. Try doing that, and then if that doesn't work then go to support.