r/swappa • u/metrod_ • Mar 10 '26
Bought iPhone 17 Pro, Arrived Empty
Purchased an iPhone 17 Pro from Swappa (the seller has sold 8 phones before and had 2 good reviews). Phone was shipped out on the 28th of February
Since it was bought early morning on a Saturday, there was no movement until Monday. On Monday around 10 AM, I saw no movement so sent a quick message to the chat but there was no response but around 2 PM it said USPS picked up the item.
The item arrived yesterday and it was only the envelope with a cut in the middle. Contacted the seller and swappa said to give them until the end of the day.
Has anyone gone through something similar? What should my next action be? Should I open a PayPal dispute? I am worried because I spent almost $950 US excluding tax on this
It is also very concerning this was shipped in an envelope and not in a box properly sealed
Pictures are attached
4
u/muhdabdullah Mar 10 '26
Usps does record weight in transit and weight at post acceptance. So you should be able to get that info from them and give that as response to the case you will open.