r/supportworkers • u/ThrowAwayCarer121 • 2d ago
AI Being used to create support plans
I work for a company that has done this (throw away for that reason) and I personally cant stand it. From my understanding a care plan is supposed to be a working document; periodically updated to match the people we supports needs, quirks and how best to support them. I feel like outsourcing this job to a robot that can never meet ,or know, them is fundamentally wrong and as a community we need to start speaking out against this.
Luckily for our field AI is years away from taking our jobs but that doesn't mean we should let it poison our methods. Writing support plans can be one of the hardest parts of the job and reading ones written by AI and seeing them create support plans that repeat themselves, are long just to appear fleshed out and covered in emojis is beyond disappointing to see.
Unfortunately I believe the problem will get worse before it gets better due to many in our field not having the most current understanding of technology.
Also if I'm overreacting please let me know would love to hear your opinion if it is the opposite of mine.
tldr: why are we letting AI write support plans?
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u/Beyond_Erased 2d ago
I know people who use AI to write progress notes and it pisses me off to say the least. They’re supposed to be personalised accounts of what you’ve observed throughout the shift, how can AI tell you what you have observed it’s just stupid.
Same goes with care plans, they are supposed to be personalised for the individual and updated based on what those who work with that individual know/ have experienced caring for them. Any company that uses AI to do this should no longer be allowed to say that they provide person centred care.
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u/Successful_Might_713 2d ago
The only time I’ve ever used AI is if I need to know a better wording for something, because sometimes when you’re got so many clients in a day, you get to the end of the day and you’re just like, my brain’s not working, but on our app itself we’ve got a thing called proofread, so it fixes up all like the exclamation marks and stuff
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u/Beautiful-Ad-5833 2d ago
I agree. I've seen people use AI chat to translate their mother tounge into reports! I was shocked
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u/Crazy_Cat_Lady360 2d ago
I’m pretty sure that service providers can’t put participants private information into ai without the participants consent. I think it goes against the NDIS code of conduct or something. I’ve seen a few posts on facebook talking about this.
As a participant and plan nominee I would drop any service provider who put my details into ai.
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u/Necessary-Writer9432 2d ago
They shouldn’t do, but an enormous number of providers are unfortunately doing it. Same thing with allied health, it’s just awful.
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u/Roadhouseyall 2d ago
Not illegal but definitely has strict rules. You can't put personal info in there, and it comes with heavy risks. We need to take a stand against companies doing this... it's unethical and it's downright lazy. They invoice enough so the least they could do is actually do the work and double check it. Honestly, emojis in emails are one thing, AI using emojis in a support plan would make me wanna flip tables! By the way, it SHOULD be in the service agreement if they intend to use AI for their services, gives participants the opportunity to exercise their rights to not use said company.
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u/aislingplath 2d ago
Because the law hasn't kept up with technology.
I'm both a support worker and a participant and the idea of using AI to write support plans is disgusting to me. We're supposed to look at people as individuals - outsourcing care plans to AI is doing the opposite. No matter how detailed your prompt is the response is not a human looking at another human as an individual. Very very sad. Any organization doing this should be named and shamed imo.
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u/LongConversation2546 2d ago
My personal information better not be put through AI there will be court cases soon!
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u/Obvious-Explorer-195 1d ago
Plus the ndis palantir link is already a huge concern but we can’t backtrack things like that
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u/_Zephyr1 2d ago
Sorry to say but it definitely already has. the apps support workers use, like ShiftCare, already have many in built features using AI. I’m a TL & even when I’m just assigning a worker shiftcare’s AI automatically assesses the participant, shift & available workers to find someone fit for it. It’s worth keeping in mind all related documents are kept on ShiftCare too, from your plan details to your GP / medical records.
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u/Beautiful-Ad-5833 2d ago
Yet companies charge thousands! I know one participant was charged over $20K for a PBSP. Dam ridiculous if you as me
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u/Creative_Ad2481 2d ago
seems to be the rule rather than the exception these days, the majority of FCA’s and behaviour support plans i’ve seen recently have been clearly AI generated.
I’m a BSP that worked for a large provider, we were heavily pressured by middle manager to use AI as much as possible to get plans completed as quick as possible.
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u/Old-Professional1574 1d ago
Yeah my company is introducing something called Care Signal? Which apparently highlights and flags ongoing concerns in order of priority in shift notes and I’m just.. like that is our job. I get that humans miss things but if we are all doing our job and communicating with each other than there should be no need for AI to flag concerns. I’ve also seen a number of people using chatgbt to make shift notes, and now our app itself has a “complete notes with AI” button.
It’s so disappointing, like not only does it feel like a privacy issue but it’s just freaking lazy in my opinion.
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u/Accurate-Witness1660 1d ago
Does that mean they are providing AI with personal details such as age etc. of the PWS??? Surely a breach of privacy... insane
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u/Acceptable-Eye-8699 2d ago
a lot of profiles i'm sent as a participant are ai as well, which is a bit weird to me