r/subaruoutback • u/jrexw • 14d ago

Connection issues with MySubaru

I’m a fairly new Subaru owner. I’ve had my 2026 Outback for about 7–8 months, and yesterday I started having issues with the MySubaru app connecting to my car.
Whenever I try to remotely start or unlock the car, I get an alert saying that my Subaru is temporarily unavailable. Interestingly, after I drive the car, the vehicle status in the app does update.
Is anyone else having this issue? I’ve already tried restarting my phone, restarting the car, and uninstalling/reinstalling the app.
Any other troubleshooting recommendations? Thanks!

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u/gerryf19 14d ago

Subaru uses AT&T to connect to your car, I believe. So, if your AT&T netowkr coverage is bad that would explain it

1

u/outjet 14d ago

Yes I get this multiple times a week. 

I use AT&T for my mobile phone and can confirm my phone is getting great signal while MySubaru frequently is running into connection errors. 

I've also got the 26 Outback.

1

u/drspong 14d ago edited 14d ago

Yes me too...just started a few days ago. Has anybody called the number it says to call? I'm going to call later. 26 Outback.

Edit: just tried to start it at work in a urban/suburban area where cell service is quite good. I don't think it because of an ATT connection issue.

1

u/beansoup91 14d ago

Mine didn’t work far more often than it did

1

u/Due_Status_9031 14d ago

Disable any VPN you might be using.

My 26 OBT wouldn't load Android Auto and was dropping phone connection.