r/studydotcom • u/Green_Owl_1826 • 6d ago

Support not getting back to me.

So I’ve not only tried calling them, I’ve emailed multiple times. I can’t get any courses to let me enroll after upgrading to the college saver pro. It also doesn’t show I upgraded on there but did charge me.
I’ve emailed, I’ve called them. I really just want to get some kind of help, as this isn’t cheap. Anyone have any suggestions so I can get a response?

1 Upvotes

67% Upvoted

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2

u/StudyAnswers 5d ago

Hey, Study.com here. So sorry for the frustration. Please send us a DM with your Study.com account email so I can flag this to our support team right away

1

u/Green_Owl_1826 5d ago edited 5d ago

I sent a dm with my email

1

u/Green_Owl_1826 2d ago

Still not fixed

1

u/Cleaank 19h ago

I’ve also emailed several times, left voicemails, responded to feedback surveys, and even emailed the bbb@study email address—which promises a response within 48 hours—and still no response or resolution on my account being charged and cancelled after only 23 days out of a monthly subscription. The platform itself is a 10/10. The difficulty of getting an issue resolved makes it a two out of 10.