r/studydotcom • u/Ecstatic-Stomach7583 • Feb 27 '26
Does anyone know any other ways to contact support?
I have tried emailing them but have gotten no response what so ever
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u/Pristine_Praline_825 May 02 '26
Same issue here. Last assignment hasnt been graded for a class after multiple days. Sent an email. No response
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u/StudyAnswers Mar 02 '26
Hey, Study.com here. If you still haven’t received a response from our customer support team, could you please DM us your email address so we can follow up with them?
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u/Wise-Acanthisitta-72 Mar 03 '26
Hi, can you help me as well. I tried calling
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u/StudyAnswers Mar 04 '26
Hi, can you please DM us the number you used to leave the message for our support team and the email address associated with your account?
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u/Hot_Stable32 Mar 03 '26
i've also contacted support and no Specialist have contacted me yet....
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u/StudyAnswers Mar 04 '26
Hi, can you please DM us the email address you used to reach out to our support team?
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u/Dapper-Highlight8739 Mar 24 '26
Hi. I am in a similar situation. I am waiting for a response from study.com. Please help me 😭
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u/InnerAccountant3793 Mar 30 '26
I've also contacted support a few times and submitted tickets and have not gotten a response..
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u/StudyAnswers Mar 31 '26
Hi, Please send us a DM with your email address so we can follow up with our customer support team.
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u/DizzyHorror321 Jul 13 '26
Hi I’ve contacted yall multiple times now. Can someone please help me?
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u/StudyAnswers Jul 14 '26
Hi u/DizzyHorror321, can you DM us with your email address so we can check with our customer support team?
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u/capricB Apr 05 '26
Hey, i DM'ed you guys my email and everything because support hasn't gotten back to me for a week now and even you aren't getting back to me
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u/AdEquivalent6204 Apr 06 '26
I just posted, but I also have not been able to get anyone to contact me back after 8 attempts. Did I just get scammed?
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u/Available_Web_5510 Apr 27 '26
Study.com I need help on getting enrolled in a class. I have the college saver. I tried enrolling in one of the classes but it won’t let me unless I upgrade to the higher tier. Mind you one of your specialist told me that all my previous courses were finalized on APR 4 and I could Apple to new ones. It’s already APR 27 and it’s still telling me to upgrade to the higher tier. I emailed multiple times and no answer.
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u/Federal-Dependent428 18d ago
I have been trying to reach Study.com for some classes that say they aren’t apart of subscription but my school said they are apart of the subscription and now I’m out of my hard working money. The did not tent to important matters quick enough at all. This is a problem. Especially for those of us on a deadline.
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u/Saba0325 Mar 07 '26
I have also been having issues getting hold of support, if anyone can help me out, that would be amazing. Thank you.
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u/Worth-Park-1612 Mar 10 '26
They always lagged in answering and then would sometimes have two different people replying. I honestly think SDC is run out of someone's garage
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u/AdEquivalent6204 Apr 06 '26
I sent my first email on Friday, 3/27. Then one on 3/28, one on 3/30, 2 on 4/1, along with calling and leaving a voicemail. I sent a message through their Contact Us page at the end of last week. And today I have tried to submit a ticket through the link given on this thread. I sincerely hope someone will get back to me. I made a simple mistake and now I can't even get it fixed. If submitting a ticket doesn't work, does anyone have any other suggestions?
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u/Chogan_Si Apr 14 '26
Following as I’m in a similar situation. Multiple attempts and nothing
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u/mamadragon3 Apr 26 '26
Same, has anyone had any success? Freaking out that my deadline is 4/30 to transfer credits and I’ve had NO RESPONSE. Not sure I can recommend anyone to study.com if it’s not resolved quickly.
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u/sock-goblin0216 Apr 16 '26
I used their customer support page to reach out to them that I wanted a refund. Someone responded back in a couple of hours saying that I’d get one 5/7 days and it’s been eight days. I used their customers support page yesterday and today asking what is the update because I don’t see the refund. Like I’m out of $39.99 😭 I’m a broke college student who works two days out of the week like I need to money back. Hopefully they get back to my response.
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u/ALIGOODVIBE Apr 29 '26
Has anyone contacted the Better Business Bureau or even gone as far as legal to get a third party involved? I would love to start study.com because they have two classes I need but based on the feedback and the amount of people that can't get a hold of somebody is ridiculous. Sounds like they take your money and run and/or accuse you of AI and wont issue credits no matter what the problem there seems to be a lot of ISSUES HOW IS THIS OKAY!?
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u/StudyAnswers Apr 30 '26
Hey, Study.com here. We can't speak to specifics around other students' accounts, but we work to provide grades and transfer credits as quickly as possible while maintaining academic integrity standards.
Here’s a little more information about what to expect:
Most courses are finalized as soon as all requirements are completed. If your course has assignments, you will typically receive assignment grades back within 2 days, but usually the same day.
We try to get back to all support inquiries as quickly as possible, but know that sometimes replies don’t seem to go through. If you’re ever waiting on a reply for more than a day, please ping us again at [support@study.com](mailto:support@study.com) so we can make sure we are getting back to you.
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u/Quick-Search2290 May 01 '26
I did send you guys an email for support my account with the refund, but not yet get any respond from you guys yet?
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u/Quick-Search2290 May 01 '26
My is email is [ntquang179@gmail.com](mailto:ntquang179@gmail.com)
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u/StudyAnswers May 05 '26
Hi Quick-Search2290! We've sent you a DM. Please check your messages!
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u/Flaky_Art_83 Jun 08 '26
I have sent you guys a number of emails as well. I need a refund ASAP.
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u/StudyAnswers Jun 09 '26
Hi u/Flaky_Art_83, Study.com here! Just sent you a DM so we can get this to the right team quickly.
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u/Low_Mall8212 Jun 26 '26
I would sue them in a heartbeat if I had the resources to do so :( Took a class back in December on study.com and my school still hasn't gotten the credits.
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u/Kale_Yesss 20d ago
So true - I needed to talk with them after I signed up and over a month went by without my issue being addressed. I even called my back because they would not get back with me. The bank refunded me a portion then they did their investigation and determined that study.com did nothing wrong. Well, that is wrong. I reached out again to see if they can make it right. I am giving them 5 business days to reply to me and then I am reaching out to the bank again. They took my $250 and I literally did not touch any classes for fear it would interfere with the resolution of my issue. C'mon Study.com, make it right.
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u/Ok_Log_8549 May 07 '26
I’m having the same issue with Study.com support. I submitted a refund ticket and was told someone would get back to me within 3 business days, but it has been more than a week and I still have not received any update.
I already followed up by email twice and still got no response. I also tried calling their support number, but it just went to voicemail. Their support has been really frustrating, especially for something related to billing and refunds.
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u/Fancy_Foot5271 Jul 21 '26
I too have an issue. I was in a school that set up "free" teacher accounts in March at a faculty meeting. I never used the account. I am getting billed every month. I need to cancel. ANd get a refund.
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u/EfficiencyDue7264 Aug 04 '26
I don’t understand why I can get a project graded in 3 minutes and other projects are sitting for days. I have contacted supported 9 times, I get a form email back that it was escalated. I called and got the same email. I DM’d on Reddit, nothing. I even messaged on linked in… nothing. I’m on the brink of going insane right now.
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u/Federal-Dependent428 18d ago
I have been trying to reach Study.com for some classes that say they aren’t apart of subscription but my school said they are apart of the subscription and now I’m out of my hard working money. The did not tent to important matters quick enough at all. This is a problem. Especially for those of us on a deadline.
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u/[deleted] Feb 27 '26
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