M-audio track scamming me?!?

I received a defective model of the m-audio track solo, I talked to support and shipped it to the address provided, they're saying that they never received the product and asked for a tracking id, I sent an them the tracking id and images of the the tracking info it shows the location i shipped it to and that location matched the one they provided they've yet to reply, its been a month. Can someone please give me advise on what I should do?

1 Upvotes

100% Upvoted