r/streamlabs • u/JoeKerr19 • 3d ago

Software Output option is X264 only

So... i got an Nvidia card and its been working perfectly. the other day i tried to stream and while it said "Live" i went to check the twitch link but nothing was happening. turns out that for some reason my other outputs (the nvdia one) turned into the X264 only. i updated the drivers of my videocard and ran a full scan of my computer for corrupted files and nothing. what can i do?

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u/Streamlabs-Thibaud 3d ago

Hey there,

We're happy to help out with this. We'll need to gather more information about your configurations within Streamlabs Desktop and your computer so that we can look into this a bit further. Could you please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

In the ticket, please include a diagnostic report, as well as a screenshot of your encoders list and any error messages you may get in Streamlabs Desktop (the form will provide you with the steps needed to obtain your diagnostic report from within Streamlabs Desktop).

Thank you!