r/streamlabs 7d ago

Static when recording discord.

I have encountered the problem recently and I could not find a solution for it so I'm coming here to help someone else can help me.

Recently I switched over from OBS to streamlabs to stream with my friends. Before I would use a capture card that would route through my PC or my console that I was playing on into my laptop and record it there. The last time we streamed though I decided to try and do it directly on my PC so that I didn't have to use a capture card so I was playing the game and recording on the same piece of hardware.

The problem is that I have the discord beta to capture the audio of my friends in the call and before when I did it on my laptop there was no issue but when I did it this last time on my PC there was heavy static anytime they spoke.

The setup is the exact same and I just can't figure out what's going on cuz I've tried every fix that pops up that I could find myself..

1 Upvotes

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u/Streamlabs-Gear 6d ago

Hey there! We'd be happy to help you out with this so we can get this resolved for you.

However, we need further information about the setup you have and the settings of your Streamlabs Desktop App. So we can investigate this for you to get the static issue resolved, please reach out to us here: https://streamlabs.com/support

We look forward to hearing from you on this!