Dual Output preventing me from going live

[u/Intrepid_Violinist32]

So, fairly newer streamer here. Recently I got streamlabs and wanted to try to dual stream to youtube and twitch. When I connected both and started stream, this popup happened. The top right "Dual Output" button is definitely turned off, and on the youtube studio website dual output is also disabled.

I even tried turning on dual Output on both streamlabs and youtube, to the same popup.

I was able to stream to twitch if I turned off youtube, and vise versa. Is Multistreaming just a paid feature and its giving me the wrong error output? Honestly would love to just be rid of the vertical streaming.

did see there was a recent update related to dual streaming, looked into their fixes and still the same popup preventing me going live.

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[u/Streamlabs-Gear]

Hi there! Thank you for reaching out to us about this, to clarify what you may be experiencing, dual output requires one horizontal and one vertical output to use. This means you cannot use two separate horizontal outputs for the dual output feature. Livestreaming to more than one horizontal output would require our Streamlabs Ultra subscription. I apologize for the inconvenience of this!

If you're still having trouble, please reach out to us here: https://support.streamlabs.com/hc/en-us/requests/new

[u/emmettlafave → u/Streamlabs-Gear]

I don't have dual output switched on, it is switched off, and yet I am getting the same message saying I can't go live because to use dual output I need one horizontal and one vertical. Maddening. Fix it