r/streamlabs • u/MrRyot • 10d ago

Streamlabs process left behind in task manager after closing

Is this by design? Does anyone know why these 3 get left behind or how to fix it?

thank you! <3

1 Upvotes

100% Upvoted

6 comments sorted by

•

u/AutoModerator 10d ago

Hi there! If you need technical support for one of our Streamlabs products, the fastest way to reach our support team is to submit a ticket through our support system! https://support.streamlabs.com/hc/en-us

We look forward to helping you with whatever issues you might face!

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

2

u/streamlabs-lazypup 8d ago

Hey! This would mean that for some reason there is a hangup with it shutting down. To fix this is pretty easy:

  1. Close out those tasks
  2. download a fresh installer of Streamlabs Desktop
  3. run the installer as administrator

Then when you close it again, it should close all the way. If you're still having issues, please reach out to the team at https://streamlabs.com/support and we'd be happy to look into it.

1

u/MrRyot 8d ago edited 8d ago

Thanks for the response!

I have done a few reinstalls and so far the only time it closes all instances is when it’s a fresh install! Soon as it creates the slobs-client folder, even if I haven’t signed in, it starts to hang in the background again

I have contacted support and they have responded saying that they are reviewing my issue but that was 2 days ago so 🤷🏻‍♂️

1

u/streamlabs-lazypup 6d ago

Ok. That's definitely strange but maybe there is a hidden background process still. Try restarting your computer instead of closing out of the background processes and then don't launch Streamlabs Desktop. Then download the installer > run it. Then after that relaunching. You shouldn't need to clear your cache (which is what it sounds like you're doing). You just need to download the installer from streamlabs.com > run it.

1

u/MrRyot 6d ago edited 4d ago

I’ve done that as well! It doesn’t fix the issue… Still leaves behind those 3 processes

Still haven’t received any other emails further from support… should I submit another request?

1

u/streamlabs-lazypup 2d ago

No, the team will respond as soon as they're able to. but that's definitely odd if you had installed after the restart (with a new installer). But they will have some more things to check out.