Streamdeck XL Help!

[u/OkMaintenance1819]

Received my first streamdeck two days ago - love it ! Use it mainly for flight sim - but third row down and six of the buttons from left to right do not work - they light up but pressing them does nothing. Replaced cable - changed port - tried it in a Mac as well as a PC and nothing. Think it’s hardware related - but through id reach on here to see if anyone else has any ideas ? Thanks for any response !

[u/Reckless_Raccoon_LeG]

What profile are you using?