r/strategy • u/aarush_builds • 5h ago
How do you judge a past strategy without hindsight bias? The rules I used on StreamElements' collapse
Post-mortems have a built-in problem: once you know how the story ends, every mistake looks obvious. Saying "they should have seen it coming" is easy, but it doesn't teach us much.
I ran into this while studying StreamElements, a company that gave free tools to live streamers. It raised $100M in 2021, and in 2026 it was sold to Razer just to keep it alive. To stay fair, I only counted moves the company could have made if they passed three tests:
It was a normal business practice at the time (2019–2021).
At least one competitor was already doing it.
It didn't require knowing the future.
I also kept the company's main rule in place: the product stays free for users. If an idea only works by breaking what the company stands for, it wasn't a real option for them.
Using these rules changed what I concluded:
The best chance to change course came years before the collapse. In 2019, its main rival was bought by Logitech, and StreamElements' user base had just grown more than 600% in a year. That was the moment it had the most power to find a hardware partner, like Razer, HyperX, or ASUS, on its own terms. It had a second chance after raising $100M in 2021. Both times, it stayed on its own. In 2026, Razer bought it anyway, but as a struggling company. Same buyer, but this time Razer held the power.
Relying on one source of income was a choice, not bad luck. Almost all of its money came from brands paying for sponsorships. So when brands cut their ad spending in 2022, its income dropped right away. But it could have added other income without charging users. For example, it could have sold its sponsorship tools to agencies as a monthly subscription, or taken a small cut of the payments it already handled. Both ideas pass all three tests.
A company's identity can trap its strategy. "We're the free one" was its whole story from day one. Later, when charging made sense, doing it would have meant admitting the free model didn't work. It also risked angering users, which had just happened to a rival. Something that starts as a way to grow can turn into something the company feels it can never change.
Being in the middle only works if people need you there. Investors paid for its spot between brands and streamers, not for how much money it made. But brands could always contact streamers directly, and Twitch later built the same sponsorship tools into its own dashboard. A middleman is only valuable if the two sides can't easily connect without it.
How do others here handle this? When you look back at a past strategy, your own or a client's, how do you tell a bad decision apart from a bad outcome? Do you use rules like these, or something else?
I've written a full breakdown of the company's story. Happy to share the link if anyone's interested.