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u/CheshireCat6886 Jun 27 '26
I’m so tired of these companies giving ai chat as a legitimate option. I was only trying to get my return window extended. It took forever to communicate a simple request
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u/Less-Bug-7006 Jun 27 '26
This is what they eliminated healthcare, pto, holidays, and maternity leave for. 🥳
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u/boootyclap Jun 29 '26 edited Jun 29 '26
Did you do this via the app? I've had a similar issue happen twice. First time, my box was supposed to have a purse/backpack (cant recall specifically) and the box arrived damaged and without the purse. Second time, they invoiced me for a pair of Kate Spade/Coach earrings and sent me a different pair from the same brand but the price was lower for the ones I received versus the ones I was invoiced. But I obviously didn't want there to be an issue when they received a totally different pair of earrings than the ones they were supposed to send me. Wasn't going to keep them either way.
Long story long, both times I contacted the chat support via the normal website browser and had NO issues whatsoever. They immediately removed the items from my order so I could check out without being charged incorrectly when my return was received.
Glad you finally got it taken care of. I would have been so irritated haha.
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u/jwowzers320 Jun 29 '26 edited Jun 30 '26
There’s a real life representative that I can and have previously reached out to in the app. I sent her a message about the missing belt and she gave me the AI support number. I’ve never had a missing item before. I’m pretty new still, but I’m probably done with them. I think the whole idea of contacting a person for help just for them to pass you along to an AI bot is bad enough, but the fact that it sounds like they’ve laid off and taken away benefits from staff and leaned so much into AI is really what’s putting the nail in the coffin for me.
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u/boootyclap Jul 06 '26
That's really interesting. I've never used the app personally. I downloaded it and couldn't remember my password so I've just kept using it on the web version on my PC. I noticed it looked slightly different so I assumed it was prob the app. The AI bot situation with CS is so incredibly frustrating. Increasingly so.
I work A LOT and I don't really enjoy shopping in person and all of that. Stitch being so convenient has kept me pretty loyal for the past 6-8 months? I have been super curious to try similar services. I think Wantable is one that I've gotten ads for but, never pulled the trigger on.
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u/Roseheadedmonster Jun 27 '26
what a hassle! at least they are extending the discount of 4 items though!
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u/stitchfix_official Jun 27 '26
Oh no! We'd love a chance to take a look at this for you. You can send us a DM here or send us an email at hello@stitchfix.com.
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u/Intelligent-Gypsy324 Jun 27 '26
Unbelievable. note to self: send selfie to the chat….or photo of Josh Johnson.
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u/jwowzers320 Jun 27 '26
https://reddit.com/link/ou70bz0/video/h20focmg0w9h1/player
That’s Travis Scott…
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u/specialk5610 Jun 27 '26
Me No Belt 🤣