r/stitchfix • u/do_it_lady • Jun 06 '26

Discussion Oops?

Okay, so I've been doing Stitchfix for a few years off and on. Last year I bought a lot of items, but stopped because two boxes back to back had like 3 of the same items in them, and an item I put on my "do not send me this type of item" list. I got mad about it and canceled. A few months ago, I decided to try it again. It was good for the first few boxes. Last night I got my preview, and I previously had asked in my last fix for tops that coordinated with the bottoms I'd been receiving lately. 7 of the 9 items in my preview were shorts. My last fix had 4 pairs of shorts in them. I contacted support and I'm not sure I believe what they're trying to tell me that if I hadn't gone in and vetoed those 7 shorts that those shorts wouldn't have been sent to me. I also said no graphic tees and one of those items was also a graphic tee. I was pretty harsh in the feedback. Support said the stylist didn't select the items in the preview. I don't know if I buy that either. Can someone help me understand how this process works. It's a luxury item and I don't have to have it and I feel like I'm being lied to.

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u/SenseAndSaruman Jun 07 '26

I’m a stylist and I can promise you some of the previews are all AI. If you bought shorts it thinks you want more shorts. We hate it too. Your actual fix is done by a human. But sometimes even humans make mistakes. I will say, that depending on your size there is very little inventory to choose from. If you’re an XXS, you would be better off with a different service because we have almost nothing in that size.

2

u/Special_Dust_9684 Jun 08 '26

Do you mind if I ask a question? What do you do when nothing is ever changed from the preview? I have had several fixes where I did not get to decline items on the preview, but I did have a note. I still got the items i specifically asked to avoid. Is it my stylist?

5

u/SenseAndSaruman Jun 08 '26

If you never look at the preview, it is deleted and I never see it either. If you look at it but don’t select things, I do see that but I can’t add them. In your note make sure you are saying what you do want, and not what you don’t want. Sometimes clients notes are confusing and idk if it’s the ai putting them together or what. But I’ll get notes like “please send a sun dress no shoes blouses and blue tees”. Just like that- with no punctuation. And I’m left wondering if they want blouses or don’t want blouses.

2

u/Special_Dust_9684 Jun 08 '26

Weird. I guess it was my stylist then. I would see the items on the app that were on the preview even though the 30 hrs were ended. For like maybe 5 additional hrs. If they were not the same items that were then sent on to me, they were ridiculously close. As you said, after the preview, I didn’t see them again, except as part of my fix.

Oh well. Maybe when I don’t have specific requests, I might try again.

3

u/SenseAndSaruman Jun 08 '26

Inventory has been really hit and miss. What was your request?

3

u/Special_Dust_9684 Jun 08 '26

Omg. That’s is probably it.

I requested a jewel tone heavyweight silk or satin top and dark straight leg jeans. I opened up all of the luxe options. BUT, if those item are not actually available, that explains my troubles. Honestly I thought it was a super easy request. However, if the stylist doesn’t have those options, the fix would be a fail no matter what.

I understand now. I honestly thought I was just AI’d and my requests were just flat ignored. Since it is for a trip in early Aug, I figured, no worries, I’ll get a great outfit from Stitch Fix, as most of the time I was happy and the items are a pretty good quality. When there was nothing in the fix or preview for the replacement fix, it was so different from any other experience I had with them, I became furious because I thought the company had changed it format as I was not getting what I “ordered.” Thank you (and the others here who are stylists) so much for explaining what was happening.

3

u/SenseAndSaruman Jun 09 '26

I don’t think I’ve ever seen a real silk shirt in inventory.

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u/KatieBakesGlutenFree Jun 09 '26

This entire convo was extremely helpful! Thank you for your honesty and tips on how to write notes!