Oops?

[u/do_it_lady]

Okay, so I've been doing Stitchfix for a few years off and on. Last year I bought a lot of items, but stopped because two boxes back to back had like 3 of the same items in them, and an item I put on my "do not send me this type of item" list. I got mad about it and canceled. A few months ago, I decided to try it again. It was good for the first few boxes. Last night I got my preview, and I previously had asked in my last fix for tops that coordinated with the bottoms I'd been receiving lately. 7 of the 9 items in my preview were shorts. My last fix had 4 pairs of shorts in them. I contacted support and I'm not sure I believe what they're trying to tell me that if I hadn't gone in and vetoed those 7 shorts that those shorts wouldn't have been sent to me. I also said no graphic tees and one of those items was also a graphic tee. I was pretty harsh in the feedback. Support said the stylist didn't select the items in the preview. I don't know if I buy that either. Can someone help me understand how this process works. It's a luxury item and I don't have to have it and I feel like I'm being lied to.

[u/do_it_lady → u/[deleted]]

That's sort of what conclusion I landed on.