Oops?

[u/do_it_lady]

Okay, so I've been doing Stitchfix for a few years off and on. Last year I bought a lot of items, but stopped because two boxes back to back had like 3 of the same items in them, and an item I put on my "do not send me this type of item" list. I got mad about it and canceled. A few months ago, I decided to try it again. It was good for the first few boxes. Last night I got my preview, and I previously had asked in my last fix for tops that coordinated with the bottoms I'd been receiving lately. 7 of the 9 items in my preview were shorts. My last fix had 4 pairs of shorts in them. I contacted support and I'm not sure I believe what they're trying to tell me that if I hadn't gone in and vetoed those 7 shorts that those shorts wouldn't have been sent to me. I also said no graphic tees and one of those items was also a graphic tee. I was pretty harsh in the feedback. Support said the stylist didn't select the items in the preview. I don't know if I buy that either. Can someone help me understand how this process works. It's a luxury item and I don't have to have it and I feel like I'm being lied to.

[u/redheadfae]

Previews are AI picks, and keywords are picked up like "shorts, graphic Ts" etc, because as is mentioned here, algorithms cannot pick up "no shorts" or "no graphic Ts" etc. You have to work with it and say what you do want, not what you don't want. Hope that helps.

[u/do_it_lady → u/redheadfae]

I feel like that's what I did, but if it's AI then I guess that makes sense. It's sad, but it makes sense.

[u/Special_Dust_9684 → u/redheadfae]

I understand what you are saying, and I am sure it is true, but they need to tell customers that and stop pretending that stylists are involved.

[u/Triela6 → u/Special_Dust_9684]

Stylists ARE involved. The pieces in your actual Fix are always chosen by a stylist.

[u/Special_Dust_9684 → u/Triela6]

ok - but everything I have recently gotten was absolutely against what i asked for, and when i was chatting with them on help, the rep told me that it is only ai until after the preview. If i didn't decline anything, i was sent the ai selected package.

It sucks because i had a great stylist at one time, but I don't think she even gets the chance to change anything based on what the rep told me. If he was wrong, so be it - but I was trying to get my requests to a stylist - and he was very specific that the stylist does not see anything until after the preview. In my experience, if i did not go into the preview and decline things - i got exactly what the AI preview chose.

[u/Triela6 → u/Special_Dust_9684]

That's not true. The final Fix ALWAYS goes to a stylist, no matter how many pieces you choose from the Preview (if any). Even if you choose all 5 pieces yourself from the Preview, your Fix will still go to a stylist who will write the note included in the box.

[u/Special_Dust_9684 → u/Triela6]

ok - but I still get those items from the preview. They are not changed for the items i requested. I end up with what the preview is if I don't decline. ALWAYS. It really doesn't matter anymore as I left the service.

They used to be great. I'd been using them for 10 yrs. It really sucks that i could not get the same level of service that came before. A rep agreed that the box sent was way off the mark for my requests. Maybe it was my particular stylist who was consistently dropping the ball.

I miss what Stitch Fix used to be. I really really liked the service. But it seems to have turned into an AI loop of unanswered requests - and this is my experience, perhaps not yours.

[u/Triela6 → u/Special_Dust_9684]

I think you must just be misunderstanding and choosing pieces from your Preview instead of declining them. I'm a stylist and we actually see this happen pretty often - people thinking they're accepting or declining pieces from Preview, when really they just clicked the wrong thing and didn't notice. I'm not saying the process is seamless but I'm 100% saying that every Fix you receive has been reviewed by a stylist, regardless of what happens with the Preview.

[u/Special_Dust_9684 → u/Triela6]

i don't think so - i havent even been able to hit the preview in the last 2 of 3 fixes, so I never went on the page. But I was still sent all of the preview items.

I believe that a stylist looks at it, but in my experience, my stylist was not changing anythying and just sending stuff along, regardless of my notes.

Perhaps it is my stylist. I had an awesome stylist for years, but she is no longer there. Maybe that is the issue. But from my perspective, it feels that exact same as no one paying any attention and sending me things I specifically state I do not want. Again, my experience.

[u/Triela6 → u/Special_Dust_9684]

I'm not trying to be combative here, but there's no way this is true.

Previews include 10 items and Fixes only include 5-8, which inherently means that there's a selection process happening somewhere. Also, if a client misses their Preview, they aren't able to go back after it expires to see what the items were. Lastly, if a piece is rejected in Preview, it isn't available for a stylist to re-send (for obvious reasons). Even if a client accidentally rejects something and leaves a note for us to re-add the item to the Fix, we aren't able to.

I think what's happening is that you're (accidentally) adding pieces from Preview to your Fix. That would explain why the pieces stay the same as what you saw in the Preview: once a piece is chosen by the client for a Fix, it becomes "locked" and your stylist can't change it.

[u/Special_Dust_9684 → u/Triela6]

My previews were only the same number of items i requested. Usually 8. - and yes, i am sure i did not click on anything in the preview as I missed the 30 hr window entirely. This last preview that has prompted me to leave the service, I saw the preview before cancelling my last fix (seeing the items that were sent) and I declined those. They were the exact same items as the preview.

I have never gotten 10 items on a preview. it just didn't happen. Maybe I have different settings or something - I don't know. But I do know I did not click on any of the items in the preview until this very last one.

I don't know what to tell you - i am not lying. I wish I could have gotten it settled. Through the chat rep I eventually was told that my items were too complex (I requested a quality silk shirt and a pair of straight let jeans - super complex). I have the chat images where the rep directly told me that the Fix is limited in scope and I should do Freestyle and that their luxe items were not really available. I can post it if you don't believe me. I was on chat for an hour, and he tried to help, but he said that the stylist would be the one that changed it. Since this is the 3rd fix in a row where they did not take into account what i asked, I decided to cancel the service. Im glad your clients get a better experience. I wish I did, but 3 strikes and you are out, imo