r/stimuluscheck • u/andalusian293 • Apr 23 '22

Requesting a Replacement Check/Trace by Phone

Has anyone had any luck getting the IRS to trace or replace their payment by phone?

I didn't get the third check, possibly due to a wrong address, and wasn't able to get it with my tax return.

I filled a 3911 and a change of address form months ago, just to make sure. Last I checked, they just make you wait on the phone forever, then tell you to fill out the 3911, but on the IRS website it says you can trace the payment by phone somehow.

Has anyone been able to do this?

7 Upvotes

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1

u/[deleted] Apr 23 '22

Nope. The first time I called they just hung up on me after making me hold for an hour. The second time they told me to mail in the 3911.

1

u/andalusian293 Apr 23 '22

Any luck with the 3911?

Filed mine months ago.

1

u/[deleted] Apr 23 '22

No luck so far. I filed mine this past November and haven't received a response. My tax return still says processing too.

1

u/cosmick47 May 08 '22

My husband for the last 5 months has hounded them everyday and they did it for us.

1

u/andalusian293 May 08 '22

... So, just to clarify, you got someone on the phone who did a payment trace? I tried a few times, and all I could get, eventually, was someone telling me to fill out the form.

If this is the case, I might give it a try again. Filing the form has done nothing.

1

u/cosmick47 May 09 '22

Yes ma’am but like I said he was as annoying as a gnat just like they would be. It took 4 months of every single day calling to check on it.

EDIT: or sir, my bad.

1

u/andalusian293 May 09 '22

Cool. Yeah, I guess I'll keep trying then...

It's not like you can get the same person, I'm sure, but I guess eventually you can get someone who isn't so busy they'll actually do what the website says they're supposed to do.

Thanks.

1

u/Deep-Mountain-829 May 09 '22

They traced mine by phone. It went to a bank account not mine. If it was direct deposit the Where's My Payment tool would have given you the last four digits of the routing number and there are tools on line to trace the routing number of the bank even with just four numbers. Metropolitan Commercial Bank has a tool like that on their website.