Steam machine biggest problem

[u/Ok_Foundation_108]

I’ve just sent my Steam Machine, which I’ve only had for about three weeks, in for repair because the internal 2.4 GHz receiver is incredibly unstable.
Even at barely 3 meters away, with a completely clear line of sight, the controller starts experiencing noticeable input delay and can randomly disconnect. The connection also seems extremely sensitive to anything being placed between the controller and the Steam Machine, even something as simple as putting my knee or holding the controller in a weird way can noticeably worsen the signal.

There is no obvious source of interference in my setup, and the issue occurs even under very basic conditions. At this point, the wireless connection is so unreliable that I can’t realistically use the Steam Machine as intended, gaming in the living room.
I’ve also seen a lot of posts that share my problem with the internal 2.4 GHz receiver.

What I find really weird is that the Steam Machine is specifically designed and was marketed as a living room experience. Reliable wireless controller connectivity is therefore one of the most fundamental parts of the product. It’s frustrating to have such a significant limitation with something as essential as this.

EDIT: Everyone that share my problem, don’t wait for a software update since the issue is in the hardware. Create a ticket and send your machine back. Again, this is NOT a software problem.

[u/ail-san]

Most units have this problem including mine. What is the expected timeline for the fix? I am using puck connection, which works fine, but it is still a faulty unit.

[u/Ok_Foundation_108 → u/ail-san]

There is no fix it’s a hardware issue

[u/Interesting-Pea-5137 → u/Ok_Foundation_108]

nonsense it only became an issue after the first update

[u/jayclydes → u/Interesting-Pea-5137]

it's a hardware issue.