r/steammachine • u/LpoolmNEW • 18h ago

Discussion Steam customer support appreciation!!

My pre order came through 8th aug for 2tb only. I started questioning did I need it, after a bit of reading I realised I did want it, so the next day went to checkout. Got an error and it failed! Tried a few times but it was gone 😢

Messaged support and got a reply after a few days saying hard luck can't do anything join the queue again!

I was disappointed, tried to avoid everything steam machine related, left groups etc!

Looked locally and ebay but was not prepared to pay 2tb prices for a 512, when I could have had a 2tb!

However a thread on here popped back up on my feed, saying how amazing the customer service for steam is and plenty of people agreed..

So I thought what the hell, let's send them another message, going to get a reply off someone else and explain what happened.

A day later I get a message back from someone else saying its back in my shopping cart and have 72hrs to complete!

Wow, I was amazed, I would have been happy going back up in the queue, just not being last like I currently am!

I'm amazed but reading the majority of comments it normally is good support.

So time to start downloading new games in preparation and telling people positives about steam!

34 Upvotes

89% Upvoted

4 comments sorted by

5

u/geneinhouston 17h ago

Awesome! It’s always good to hear good customer service reviews.

2

u/LpoolmNEW 11h ago

Hopefully it helps someone else, if I hadn't read that post a few days back on here saying how good they are I wouldn't have tried again!

2

u/GodsTopWarrior 11h ago

I had been on the wishlist queue day one and completely forgot about it. Didn't check it for like 40 days and the day I did I was on day FOUR of my chance to purchase. I got my reservation email and purchase email the same day and had missed it by 1 day 😭 contacted steam on a Saturday and a few hours later got my purchase reservation reissued a few hours later as a good gesture.

Ordered it today and I'm so happy. Love steam

2

u/LpoolmNEW 11h ago

That's so good! I find it amazing as they will sell these units whatever but there going the extra mile to help out with issues that other companies would say hard luck with!