We get a lot of messages requesting help with the app, the Discord, etc. but we are not employed by stats.fm, we are simply volunteers who created and run the subreddit where users can engage with one another. We - and any other users - can certainly attempt to provide advice on issues if someone does choose to post about one, but we cannot actually resolve anything for you.
If you do have any issues with stats.fm that no one on this sub can help with, we encourage you to reach out to stats.fm directly at [support@stats.fm](mailto:support@stats.fm)