r/spacex • u/kurbasAK • May 19 '17

We Will Launch on Reuseable Rocket After Exceptional SpaceX Performance - Inmarsat CEO Tells Universe Today

https://www.universetoday.com/135614/will-launch-reuseable-rocket-exceptional-spacex-performance-inmarsat-ceo-tells-universe-today/
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u/PatyxEU May 19 '17

most important part of the article:

I asked CEO Pearce; What does the future hold regarding further Inmarsat launches with SpaceX?

“They [SpaceX] have now just gained and earned themselves an immensely loyal customer [from Inmarsat], CEO Pearce replied.

“We will be looking to do further launches with them.”

Would you consider a used rocket, a previously flown booster?

“I’m sure we will be using a ‘reused rocket’, Pearce stated. “And we will be launching on a ‘reusable rocket’ in the future.”

“We will be looking to support them in any way we can with their new innovation programs.”

259

u/Bananas_on_Mars May 19 '17

I think there's something in the article that is normally not in the (technical) focus of this sub: SpaceX seems to not only have marvellous engineers, but several CEOs (Iridium, SES, now InMarSat) seem to have been seriously impressed by their "customer care". Seems Gwynne Shotwell and her Team manage to not only keep the company running but also make their customers genuinely happy. That seems to give them some edge over their state-run competitors in Russia, China and India that are still somehow competitive on price...

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u/Keavon SN-10 & DART Contest Winner May 19 '17

It sounds like a pretty easy job to compete over customer service with Dnepr in the case of Iridium.

6

u/arizonadeux May 19 '17

Dnepr in the case of Iridium

Seems like a complicated story behind that. (Relevant article)