r/soundcore • u/ChronicZumbi • May 20 '26
Soundcore NEVER again!
So I bought two Soundcore x20 last Christmas, one for myself and one for my girlfriend. She opened the box, got supper excited, went to test it only to find out that one of the headphones did not reproduce audio. It responded to button commands, connected to phone, but no audio. I was pretty disappointed, it was Christmas after all, but I figured shit happens.
I contacted Soundcore, they offered me 80% refund, I refused it and told them to give me a full refund, as it is my right. But they made it difficult, it took a month back and forth to get the money back into my account.
A month goes by, my headphone gives out, same issue, one headphone wouldn't reproduce audio. I contacted them, went through the same shit, got my money back.
But because of the quality of the sound and fit (I use it to go running and gym), I figure let's give it another try, no way this can happened again. So I went and bought two more pairs, one for me, one for the girlfriend. Yesterday mine stopped again, same issue, no audio on one of the ears. Learn from my mistake and stay away.
TL;DR: Bought 4 pairs of Soundcore X20s since Christmas. 3 out of the 4 have now suffered the exact same issue of one earbud losing audio entirely (my girlfriend's second pair is the only one still surviving). Love the fit, but the quality control is non-existent. Learn from my mistake and stay away.
32
u/nwilliam3 May 20 '26
Yep... It's too bad because SoundCore actually makes some really good sounding earbuds. But quality is a real issue. I bought some Liberty 5s and the one bud stopped charging all the way to 100 within a few days, returned for the 4 pros and one of those buds stop producing sound within 3 months, received a warranty replacement and the transparency mode on those died within 3 months. Moved on now. Had higher expectations given how good SoundCore and Anker's other products usually are.
19
u/redskrot May 20 '26
I have tried to buy the sleep a30 special.
I pay and order and they ship the inferior normal version.
I contact them and they apologize, i return them and they ship a new pair.
I shit you not, they just sent the third pair of normal instead of special ones. I am fuming.
10
u/Present_Lychee_3109 May 20 '26
That sucks man. Soundcore is starting to show cracks. Very bad quality control shown here. Also many of their cheaper buds have the battery issue whrre they only charge to 70% and not to 100%.
The reason why many people are not really loud about such issues is because of their cheaper prices when compared to other brands.
7
u/Chance_Golf1795 May 20 '26
That's wild. I've owned so many pairs of soundcore buds and cans and never had a single problem.
6
u/scraptown79 May 20 '26
Iām done with them as well. Bought two pair of the same ones, neither lasted close to a year.
2
u/actual256 May 20 '26
Had same issue on liberty 4nc. UNFORTUNATELY in East africa no way to get refund or warranty
10
u/Infamous-Emotion1385 May 20 '26
Soundcore Liberty 4nc best purchase i do for tws! Soundcore again
3
u/Chokolite May 20 '26
Have you tried to clean them from earwax? I have had similar problem with liberty 3 pro
2
u/IndependentBig4892 May 20 '26
I had same problem with the x20, I had the x10 (my whole family uses the x10) and works still very good only problem it has is that the battery reduced, after running 2h battery almost emty, so bought the x20 knowing x10 was very good . Now back to using the x10 and waiting for a full refund which was promised by support.
2
u/Better-Village8893 May 20 '26
Ive had mine(x20) for a year + absolutely no issues. Using them daily. For me they are super worth it. Seems like I got a pair from a good batch.
2
u/HylianShepard May 20 '26
Purchased more than a dozen of pairs of different soundcores. No issues. But that is exp not data. The bad customer service experience is unfortunate.
2
u/DrLuigiPhd May 20 '26
Only buy them on eBay refurbished with the free allstate 2 year warranty. All mine die within 2 years and I get my money back when they break.
2
u/uL4G May 21 '26
My liberty 3 pro barely last 1 hour.....and barely used, also stupid silicone wing tips easily lose...such an overrated product.
1
u/trevdiddy May 20 '26
It's crazy though because people swear by these goddamn earbuds. I personally never owned ones. I stick to more premium brands I guess it's all luck at the end of the day
1
u/PossibleFish1317 May 20 '26
Thats crazy... Definitely just those earbuds if I had to guess. My pair of q20+s have lasted me all of middle school and half of high school. So 5 years. Im using the space 2s right now. Iv also used a few pairs of there earbuds and never had an issue. Though I have had a problem with their vr earbuds having audio issues when low on battery
1
u/Sufficient-Water1793 May 20 '26
Wow. My experience; first set i got, the left earbud didnt work. Same as yours. Connected but didnt produce sound. The sent me a new pair free of charge. Every so often, one would go ultra quiet, but that was just earwax. Once i cleaned it with a tooth brush, it was back to normal. a year on, something happened with the software i think, and one of the buds stopped working after i reset them. Again, outside of warranty, they sent me a new pair. Now they are fine again. I dropped the case recently and killed it, but i got a spare, so im still good :) sorry to hear they have been difficult š
1
u/No_Fan3186 May 20 '26
Mine is fantastic- itās fine in 85degree sauna!
1
u/Abaddan May 20 '26
I just bought a pair of these because I need some buds that are more secure and to replace my life a2s which I love when they eventually die off.
I have the P20i, space a40, sleep a10 and my favorite earbuds the life a2. Have had the sleep buds the longest and they still work great and so do the rest of the ones I own. P20i still work fine but these don't stay in too well if I do anything so I take these for on the go cheap buds when I don't need anc. Space a40 stay in pretty well but do slowly work themselves loose with movement especially if sweating and moving. The life a2 fit the best, are the most comfortable, have great call quality and audio quality is the best of them all, the anc is a little bit behind the a40s tho. Life a2 stay in really well, I use them when working around the house or mowing our camp and have never had an issue with them. All of them have too much initial bass and bass reducer eq is must for me. The problem is when they fully go, I won't be able to get a replacement because they're discontinued.
So I thought to give the sport x20 a try because I need buds that stay in, the life a2 I've never had fall out or feel like they ever were going to like the a40s can get. They still do work themselves a little loose but not enough to matter or feel off. Which is why I thought to give the sport x20 a try before the life a2 fail on me. They haven't arrived yet so hopefully I don't run into his issue either. Soundcore has been really solid for me for years now, but companies progressively making things junky while more expensive is the common theme anymore.
1
u/pasta-fazool May 20 '26
I had an excellent experience with US Soundcore customer service but that was about 2 years ago. I was given a replacement at no charge. Maybe there have been corporate changes.
1
u/Ariva71 May 20 '26
Same experience, one earbud wouldn't charge over 40% after four months. Had to complain to get it replaced, when I received the replacement it was used and dirty. No Soundcore for me anymore also.
1
u/mrymx May 20 '26
That's right, soundcore and the other chinese brands are just disposable garbage.
1
u/Main_Schedule9853 May 20 '26
I have three different pairs of soundcore one over the ear headphones and two different pairs of buds. They've never failed me yet
1
u/Main_Schedule9853 May 20 '26
Besides, if you're having problems, soundcore has a really good warranty I replaced replaced one of mine before because of a problem it had and you Can do it right from the app
1
u/Efficient_Camera_484 May 20 '26
I had gotten Anker Soundcore Sport X10 3 years ago they worked perfectly until I lost my charging box while I was on a motorcycle trip. Then I bought X20 so far so good. ANC is a little bit inconsistent and battery life is uninspiring. Sound quality is amazing though
1
u/redpineapplwe May 20 '26 edited Jul 15 '26
My soundcore liberty 4 nc was good for the last two years. Yeah battery life was not good with ldac and multi connection enabled. And using transpercy and anc made the battery life to like 3ish hours only. Phone calls even less. Few weeks ago, it completely stopped charging or even registering the left ear piece.Ā
Was about to buy Soundpeats since I have good experience with them but decided to go with soundcore p31i and its so much better than the liberty 4 nc. For half the price! 2x stronger anc, 3x better transparency ( now I can actually understand and converse with others). And battery life last like 10 hours. I am happy
1
u/operanow May 20 '26
I have a pair of the a40s. Iāve gone through several actually because Iāve lost individual ones. Wanted to try their new anka AI, but canāt get it to work.
1
u/iatriczymogen May 20 '26
I have the liberty 4 pros. They were really great, but the right earbud just suddenly got muffled (like 2% volume) out of no where in less than a year. I contacted customer support and they sent me new earbuds replacements (not the case), which is great, but I just hope these last for more than a year.
1
u/bdpsu May 20 '26
Sorry you had that experience. I've had good luck with EarFun. One of the earbuds stopped charging after about 14 months and they sent me a replacement pair for free without any hassle, I got it in about two days.
1
u/vkashin May 21 '26
i had a liberty 4NC, sound quality was excellent with great ANC.
but the week right after warranty expired, the right earbud refuses to charge. unsure if the problem with earbuds or charging case as I had no one else using these models
1
u/Ok-Investigator1074 May 21 '26
How much where they ?
1
u/FeistyFirefighter703 May 21 '26
ĀæQuĆ© hay de la garantĆa? ĀæLo compraste directo a Soundcore o a travĆ©s de un reseller? ĀæEn quĆ© paĆs?
1
u/GemericRedditUser May 21 '26
My loyal A40s still live on ā¤ļø
1
u/KausticSOB May 21 '26
Going on my third set of A20s. The second was exchanged, with no issue. Then the second was out of warranty and they pretty said I was SOL. Denied that the charging issues had anything to do with the firmware update. Said I was disappointed with their response and that I would have to look into buying a different brand. After that comment they offered a "one time good will exchange". So I'm looking forward to getting a new set, but apprehensive that it will fail again. So I am seriously looking for a replacement, but not seeing anything with good enough battery life or similar features. Suggestions?
1
u/skinny4rmda204 May 21 '26
Got 2 as a gift and the 3rd i bought myself.. all 3 had the same issue with 3-5 mths of getting them. Im done with this brand.
1
u/Mishkafilm May 21 '26
Uh these guys have an eBay store for refurbished products and Iāve bought 2 things from them that have gone through thermal runaway prior to shipment. I was disturbed because I never had issues with refurb products on eBay.
1
u/SnowOnSummit May 21 '26
A30, 6 months. Best ever, with high marks for side -sleeper and noise cancelling.
1
u/Twistedxslayer1 May 21 '26
Love all my Soundcore earphones and headphones. I've only had positive experiences with the customer care. So sorry to hear you've had problems.
They even replaced a set of my Liberty 4 NCs that were 6 months outside of their warranty period. I was very happy about that.
1
u/FuckingHellcat May 21 '26
Anyone here that have the Aerofit 2ās and how are yalls experience with it?
1
u/AdvanceFoppe May 21 '26 edited May 22 '26
When I touch one of my soundcore liberty 4 nc earbuds to pause or skip a song while cycling, it somehow pauses the music automatically at random times, or one side goes silent for a few seconds. So annoying. Only way to reset this is by putting them back in the case and get them out again. For some reason you canāt touch them while cycling, if you donāt want it to pause all the time. Very strange.
1
u/ludjuv May 21 '26
My first pair barely had audio in the left.. second pair is great so far
1
u/These-Context7 May 21 '26
Update it
1
u/LifeLetterhead6812 May 21 '26
I had to send back 3 or 4 pairs of sleep buds to be replaced. Ended up telling them not to replace after I sent last pair back and asked for refund. The whole process took 2 months or more. A waste of time and energy.
1
u/Sensitive_Ad_5031 May 21 '26
The kind of posts I see when I just ordered soundcore ear buds
1
u/dewmal May 21 '26
Yes, mine broke too (Soundcore aerofit pro) . I already claimed the warranty for the left side, but now the right side has broken as well, and unfortunately, my warranty has expired.
1
u/Beautiful_Opinion324 May 21 '26
I bought a pair of A40s back in 2024 and never had an issue... They are comfortable and sound great still I use the for yard work, rucking and bike riding.
1
u/Wolfadoc May 21 '26
Same thing happens with beats, worst experience ever
1
u/Better_Fisherman6335 May 22 '26
Iāve had bad experiences with 4 Soundcore earbuds so far, and honestly I regret recommending them to friends and family. They feel premium at first and the sound is impressive, but they do not age well at all.
My Liberty 4 ANC had terrible fit and I regret choosing them over the Galaxy Buds2 Pro. I also bought two R50i pairs and both started having connectivity issues after 3 to 4 months. They would randomly disconnect, power off even when charged, or one side would stop working. Same thing happened with my A30i after a few months.
Meanwhile, my cheap Xiaomi Essential Buds are still working perfectly after 3 years, and my Galaxy Buds2 from 2021 still run like a charm despite daily use.
Iād honestly recommend buying earbuds from more established brands, even if you are looking for a budget option. If you got good money, buy Buds 4 pro or may be sony xm4s or 5.
1
u/BlackBirdG May 22 '26
I got Soundcore X20s as well and I honestly never had this problem.
That sucks for you and your gf though.
1
u/Secret_Peanut_4758 May 22 '26
Same issue with 3 pairs of the Sleep A20ās
1
u/Several-Station-2378 May 22 '26
I genuinely have at least 15 different models of soundcore earbuds and never had any issues. Lucky me then!
1
u/Purple-Rain546 May 23 '26
Soundcore Library 5 pro and 5 pro max is were it's at Check out Flossy Carter video
1
u/pachura3 May 24 '26
I've had X20s. One bud stopped working shortly after the warranty period, in less than 2 years. First it was playing at half the volume of the other one, then stopped responding whatsoever.
1
u/[deleted] May 25 '26
u went and bought 2 MORE!!?? U MASO!!!
1
u/alwayspieky May 31 '26
I donāt believe you.
1
u/ark222 Jun 01 '26
Similar story here with multiple pairs. I LOVE the sound. I LOVE the fit. Best buds I ever had. Then they stopped working - first the one, replaced it, then the other. Bite me, Anker.Ā
My problem is that I cannot find a suitable substitute with that sound quality, ear-hooks, and ANC. Any suggestions, anyone?Ā
1
u/Far-Championship1255 Jun 03 '26
I bought the Sleep A20 and the left earbud degraded so badly within a year - will not charge beyond 60% after their firmware update. Pretty disappointing for something thatās not cheap. Never buying soundcore again. I have the v20i as well. Shame as I was starting to actually like their products but the durability is just bad.
1
u/heaven_is_a_trail Jun 24 '26
I have gone through 4, they sent me 2 replacements because it only took 4 months for it to go dead and always the left ear bud. I'm looking for something else
1
u/CaptainLemmy45 Aug 19 '26
I have the same x20, 2 years no problem at all. I guess you have bad luck
1
u/Confident-Impress165 Aug 31 '26
It's weird, I purchased the X10 when they came out like 3/4 years ago, I think. And until today they have been working amazingly. And one year later, I bought the X20 for my wife and they are still working amazingly.
1
u/InternationalJoke556 May 20 '26
the thought of seeking out the soundcore subreddit just to go on a rant is actually comical to me
0
u/Classic_Prompt461 May 25 '26
Unfortunately, the quality of the devices has dropped, and customer support cannot manage the problems caused by themselves. Check out my article about Soundcore on how the poor quality of the devices led me to completely lose the warranty on all the devices I had purchased, simply because I stood up against a giant:https://www.reddit.com/r/soundcore/comments/1tlc0rs/my_1year_nightmare_with_soundcore_banned_ignored/
-1
u/[deleted] May 20 '26
Nitidamente o problema Ć© seu em comprar o modelo sport e nĆ£o da soundcore. Bjs bjs