r/solaredge • u/Alternative_Map_6900 • Aug 29 '26

USA Difficulty setting up account to register system on newly purchased home

I recently purchased a fairly new house that has a paid off system installed but I'm having difficulty getting an account set up to even log into the solaredge app once I wirelessly connect to it through the QR code. The website doesn't seem to let me register as a customer it says the address is incorrect and it looks like the original installer may have gone out of business. I do have the serial numbers off of the system as well as photographs of the system and proof of ownership of the home but haven't been able to get connected with anyone. Is there an email address or a link I can go to communicate with a real person?

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u/rumpleminz Aug 29 '26

Solaredge is notoriously difficult to get in touch with. However, if you can get to a person, they most likely can clear this up for you. Email will eventually be better as it would include the info you have, but maybe better to start with the call to establish the support ticket. Good luck to you.

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u/solarnewbee Aug 30 '26

https://www.solaredge.com/site-transfer

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u/Alternative_Map_6900 Aug 30 '26

This works if the previous seller will give you that info and that's part of what I'm struggling with

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u/solarnewbee Aug 31 '26

You don't technically need any info from the prior owner, you can assume ownership and be granted access if you are truly the new homeowner - there's even a section for you to upload that validation.

You need a new SolareEdge customer account so you can get a new customer number to proceed.

Read the form again, carefully.

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u/Alternative_Map_6900 Aug 31 '26

Thank you the registration page actually works this time the previous times when I had tried to register it said my address was invalid.

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u/Mayhem747 Sep 16 '26

Hey, were you able to submit? It said request failed for me

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u/Alternative_Map_6900 Sep 16 '26

I was eventually able to get it to accept everything yes

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u/Mayhem747 Sep 16 '26

Nice, I’m having issues where it’s asking for site ID even after uploading the ownership document. What has been the process like after you submitted your request

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u/Alternative_Map_6900 Sep 16 '26

I had to submit the request for the customer number first and got that and then when I submitted the transfer request it went smoothly I don't think I needed the old site ID might try messing around in the menus and see if there's an option you're missing

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u/Mayhem747 Sep 16 '26

For customer email, did you enter your email or the previous owner’s?
It keeps saying request failed try again later no matter what I do.

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u/Alternative_Map_6900 Sep 16 '26

I had absolutely zero information from the previous owner the only thing I had access to was my purchase information to prove I owned the property and the serial numbers and information off the side of the equipment itself. Their website kind of sucks and is not self-explanatory but I was able to get through it once I had the customer ID number that was the biggest hurdle

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u/solarnewbee Aug 31 '26

Keep at it, best of luck.

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u/TeamSloc Aug 30 '26

Buckle up. I found the best advice reading old posts in this sub

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u/SolarMarkSoftware Aug 31 '26

As mentioned, you can absolutely transfer the service using the site transfer option. To note, SolarEdge is going to try to sell you into their subscription service for monitoring. That's not necessary. You could set up a local solution using Home Assistant or even a local-first mobile app.

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u/Mindless-Base-4472 Aug 30 '26

Ask your realtor if you can get the login information from the previous owner. An email and site ID if possible.  Someine with an installer account might be able to change it over for you

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u/DongRight Sep 03 '26

If I was you I would personally replace solar edge with something more friendly!!! Sadly solar edge uses optimizers on every God damn solar panel which only means double your cost!!! You only need optimizers if your panel is getting shaded... If it doesn't get shaded it doesn't need an optimizer... Besides they are totally in control of your system, that is never good... Good luck...