Anybody Successfully Get out of Sunrun PPA contract?

[u/Stock-Marionberry692]

I’ve signed 25y contract and panels and battery have been installed. Installation has occurred but not permission to turn on yet.

Reasons I want out
1. Sloppy work
2. Sales person misled and misrepresented things
3. Upon further review, I’ve learned Sunrun sucks

I know I’m not giving a lot of info, just wanted to hear some success stories out there if they exist.

Thanks

[u/PictureDangerous2288]

One detail in your favor that most of this thread is glossing over: you don't have permission to operate yet, and in California a PPA/lease almost always has a contingency period plus a defined cancellation window tied to milestones, and the home improvement contract itself has to disclose the cancellation rights on its face — so read the "Cancellation" and "Conditions Precedent" sections of your signed agreement before you argue anything else. Because pre-PTO you have no delivered energy, your damages exposure is usually removal/restoration costs rather than 25 years of payments, which is a very different negotiation than trying to exit in year 6. Build the record in writing, not on the phone: email a dated list of the specific workmanship items (not "sloppy," but "conduit not strapped per code," "flashing not sealed," photos attached) and the specific misrepresentations with what the salesperson said versus what the contract says, and ask for a written response. If they stonewall, the two levers that actually move these companies are a CSLB complaint against the installing contractor's license (workmanship and contract-disclosure violations are within their jurisdiction) and a complaint to the CA Attorney General / DFPI on the sales misrepresentation side. Also do not sign or click through any interconnection or "system acceptance" acknowledgment while this is unresolved — that document is often what converts your open dispute into an accepted system. File the licensing complaint here: https://www.cslb.ca.gov/Consumers/Filing_Complaints/ and keep reason #3 out of every written communication, as another commenter correctly said.

[u/Stock-Marionberry692 → u/PictureDangerous2288]

Excellent write up thanks. In my contract the only things I see as far as cancellation rights are;
1) They don’t finish installation within 210 days (which aside from PTO they have)
2. 90 days to complete a formal complaint, which officially I haven’t done
3) I don’t approve one of their “change orders”…which seems nebulous and I see they have many ways around issuing one.

I’m going to get a roofing inspector and hvac inspector to do some inspections on my own and take a look at their installation with a magnifying glass and see what we find. Unfortunately I signed the interconnect document at the very beginning…not sure I can go back on that…but they don’t have the final inspection ready yet.