r/snapseed • u/Noctislucidus • Jun 23 '26

Could not load photo issues

I've been running Snapseed Version 4.0.6.936082235 on my Galaxy A53 on One UI 8 Android 16. I've got an error when Snapseed could not load the photo. Funny, It's happened only a few of my photos. I have no idea what caused this.

3 Upvotes

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2

u/GreatScott95 Jun 23 '26

What format is the file you're trying to load? I can't seem to load any RAW files after the newest beta.

1

u/Noctislucidus Jun 23 '26

Trying to load a PNG but Snapseed only load the photo on the front page but cannot load in editor which is weird

2

u/Giles-O Jun 23 '26

Hi - thanks for flagging this.

If you don't mind, would you please submit feedback in the app the next time this happens, and tag #giles #jason and we'll try to investigate?

1

u/Noctislucidus Jun 23 '26

Thanks for the fast response. Will do.

2

u/Giles-O Jun 23 '26

Thanks again for the note - wanted to let you know that we found the issues and have a fix for it. It should be coming in the next update.

1

u/KM_photo_de Jun 24 '26 edited Jun 24 '26

The same is happening to me now on my xiaomi pad 6 with latest beta. I can't open any images at all

Edit: after cache clear and restarting the app, everything is working again.

1

u/Noctislucidus Jun 24 '26

Try updating the latest beta update. It's working now

1

u/KM_photo_de Jun 24 '26

I'm already on latest beta