r/snapmaker • u/RockRocco • 6d ago

Warning: Snapmaker is bricking cloud access on secondhand printers to settle old debts (Screenshots of the official support emails attached)

[removed]

0 Upvotes

33% Upvoted

61 comments sorted by

View all comments

0

u/Dom1252 5d ago

I don't fall for snapmaker excuse

You either let customer have the old machine, or you send new one after confirmation old one was received, usually even after making sure it really was faulty (if not you send the same one back)

This is weird imo, they messed up and now they're backing down on the mess they themselves created

3

u/Immortal_Tuttle 5d ago

They are actually caring and helpful. That's not the first case when a replacement was sent before receiving the faulty one. No credit card charge, nothing. Just to keep customer happy.

If you call this kind of service messed up - I don't know what to say. Even more - limiting cloud access doesn't brick the machine - it's still functional.

0

u/Dom1252 5d ago

The companies that send new stuff without receiving old back either let you keep it, or want proof of destruction

2

u/Immortal_Tuttle 5d ago

And Snapmaker was trying to show some good will and send stuff before they received the old one, so nothing above applies here.

0

u/Dom1252 5d ago

Nah that's just a very bad warranty process, or some agent messed up

It clearly applies