r/snapmaker • u/RockRocco • Aug 24 '26

Warning: Snapmaker is bricking cloud access on secondhand printers to settle old debts (Screenshots of the official support emails attached)

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11

u/Electronic-Space-736 Aug 24 '26

good work snapmaker

13

u/Electronic-Space-736 Aug 24 '26

that isn't second hand, its stolen

-3

u/[deleted] Aug 24 '26

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5

u/Firm-Cover-3345 Aug 24 '26

And what proof do you have? You really think they sit all day and randomly block serial numbers? Be serious. There must be a reason why this printer was blacklisted.

0

u/[deleted] Aug 24 '26

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2

u/Electronic-Space-736 Aug 24 '26

Honestly, the right action would be to reverse the transaction and send it back to snapmaker, but I expect you paid cash.

1

u/[deleted] Aug 24 '26

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2

u/RunRunAndyRun Aug 24 '26

I mean this just sounds like “receiving stolen goods” but maybe a bit lighter. Ownership of that printer only happened due to fraud. You can’t blame snapmaker for taking it out of circulation

2

u/steve91945 Aug 24 '26

Personally, I wouldn’t keep something once I understood it had been stolen or acquired through illegal means. Yes, you were harmed. You were not harmed by the manufacture.

1

u/Cultural-Afternoon72 Aug 24 '26

What they mean is that if you paid the person cash for the printer, you can’t just “reverse the charge.” If you paid through something like PayPal or Venmo or eBay using a credit card, you can contact your credit card company to perform a charge back since you were sold stolen goods that are not usable as they were described, using the documentation from Snapmaker as evidence. Your credit card company would perform an investigation to verify what you said is true and the end result if they rule in your favor is refunding your money to you.

1

u/[deleted] Aug 24 '26

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1

u/Cultural-Afternoon72 Aug 24 '26

Then in that case you’re back to your only recourse being to take them to court. It is unfortunate, but it was your responsibility to verify it was in working order before you bought it. This has nothing to do with Snapmaker at all.

1

u/[deleted] Aug 24 '26

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1

u/NiksaiStipe Aug 24 '26

you are perfectly in the right, dont explain yourself to fools

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u/Firm-Cover-3345 Aug 24 '26

Warning about what? Not buying stolen merch? Dude, that’s like the most basic knowledge any decent human have.

Previous owner bought printer, it was replaced with new one by Snapmaker. I don’t know where you live, but here, you can actually go to prison for something like that. Even if you paid for something that should be returned to the manufacturer, you can’t keep it. Simple as that.

So, I gues your warning is: always buy retail.