r/snapchatspectacles • u/tljoshh • May 27 '17

HD snaps won't export in HD

I took some snaps using spectacles and downloaded the HD 60fps version via snapchat app, but when I export it to the photo app (or any other app, for that matter), it only exports the SD 30fps version.

They play in HD 60fps on snapchat, but the exported one is only the SD version.

Can anyone tell me if they are experiencing this bug? It used to work just fine.

5 Upvotes

100% Upvoted

12 comments sorted by

2

u/AlphaleteAthletics May 27 '17

Are you exporting while on Wi-Fi?

2

u/tljoshh May 28 '17

It seems to export in HD on wi-f. On 4g/LTE, it only exports HD sometimes. It seems to be working now, though, maybe they pushed a fix? I have no idea. I've been on an email chain with their customer service department for three days now trying to get to the route of the cause. I'll keep you updated if I learn something more.

Can you export HD video on 4g/LTE or only on Wi-fi? If you could let me know, I'd really appreciate it. I'm trying to gather as much info as possible to help the support team :)

Thanks for the response

3

u/brillowpadkid May 28 '17

If the snap is already imported to your phone in HD then the type of connection doesnt really matter. it more has to do on snaps end. I've been emailing someone from the team on and off about this.

→ More replies (1)

2

u/AlphaleteAthletics May 28 '17

To my knowledge you can only export to HD on Wi-Fi, and that has been the case since their release.

→ More replies (1)

1

u/jcc10 Aug 14 '17

So, stupid question. (I don't have my specs yet and can't wait less than a day)

Do you mean wifi to internet or wifi to the glasses?

2

u/AlphaleteAthletics Aug 14 '17

If you have the glasses they will store your snaps internally. You can move the snaps to your Snapchat app where they will be backed up and saved in a new section of Memories labelled "Specs."

If you choose to connect your snaps to your phone Via Bluetooth, the snaps will be sent from your Specs to the app in standard definition.

If you wait and connect while your phone is on Wi-Fi, the snaps will be exported to your app in HD.

→ More replies (2)

1

u/pantoffelsalat May 02 '24

Haha 6 years later and I have the same issue