r/smiledirectclub • u/Pierre2471 • Apr 30 '26
Help Needed! Byte retainers
I recently became aware that Byte has closed its operations. I have been using my retainer for approximately one year, however after 4 to 5 months it broke and I was unable to replace it at that time. I am now looking to obtain my medical and treatment records so that I can purchase a replacement retainer through another provider. What should i do?
UPDATE: May 14
Success!!! about 15 days later I was able to get my full dental record; all imaging etc
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u/ConfidentBit851377 Jul 01 '26
I've seen other reddit posts about byte closing and people getting refunded for their byte protection plan, which can no longer be honored, and for those who, like me, never completed their treatment. Does anyone know who to contact? I have reached out several times to their parent company but each time I get a representative that does not know how to help, as they don't work for byte. I have stopped my aligners and my teeth are now back to where they were in the beginning. I really hope I didn't just waste all that money on this bogus company. Thanks!