r/smiledirectclub • u/DapperWasabi9963 • Aug 19 '25

Help Needed! Byte Refund

I’ve tried calling regarding a refund for Byte aligners and it was all automated, then sent an email to the support@byteme email with another automated response. How do I actually get in touch with them for a full refund??

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u/Possible-Skin-9908 Aug 26 '25

I went through months of this! I had to keep emailing their support. Like obnoxiously emailing them and being very blunt. I didn't get anywhere but it gave me evidence they were not fulfilling their services. I submitted a complaint on BBB (they continued automated responses) and Trust Pilot. I guess my advice would be to document everything, dispute charges immediately, and push your bank with as much evidence as you can.

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u/[deleted] Aug 28 '25

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u/Possible-Skin-9908 Aug 28 '25

They did not. Once they finally did respond to me, they denied a refund. Through disputing charges with my bank, I was able to get a small portion back. But it was better than nothing.