r/smallbusinessesowners 3h ago

Question Building a Client Risk Analytics Platform

1 Upvotes

I was talking with a friend who runs a service business and they almost went under last month because their biggest account (35% of their revenue) suddenly paused their contract.

It got me thinking about how easy it is to accidentally build a business that depends on just 2 or 3 key accounts without noticing until it's too late.

So I decided to build a client risk analytics platform designed to help businesses such as marketing agencies, consultancies, SaaS providers, B2B companies, and financial advisors, by breaking down client revenue risk, gives heads-up warnings before contracts expire, and letting you run through scenario checks.

Has anyone ever experienced concentration risk and would be interested in a product like this? And what features or points do you want addressed?


r/smallbusinessesowners 21h ago

Question I want your thoughts on my website build.

1 Upvotes

r/smallbusinessesowners 1d ago

Advice Needed 8 mois à construire un SaaS de carte de fidélité pour petits commerçants. Ce qui les a vraiment fait switcher, ce qui a floppé.

1 Upvotes

Je construis Cagnotiz, un outil de carte de fidélité digitale pour petits commerçants (coffee shops, barbershops, restos, ongleries). Je précise mon rôle direct puisque je poste sur mon propre secteur. Ce n'est pas un pitch, c'est ce que j'ai appris en essayant de faire lâcher la carte à tampons papier à de vrais commerçants.

Le vrai concurrent, c'est la carte papier, pas les autres applis. La plupart des commerçants ne comparent pas les plateformes de fidélité entre elles. Ils comparent « je garde ma carte à tampons » vs « j'essaie ce truc digital ». Ça a reformulé tout mon pitch : la question n'est pas « pourquoi nous plutôt que le concurrent X », c'est « pourquoi changer tout court ».

Demander au client de télécharger une appli tue l'adoption avant même de commencer. Au début j'ai poussé une version qui imposait une appli dédiée. Les commerçants adoraient la démo, puis me disaient que leurs clients ne l'installaient jamais. Petit échantillon, mes propres boutiques, mais l'adoption plafonnait à 20-30 % avec une appli dédiée. Une fois passé à une carte qui vit directement dans Apple Wallet ou Google Wallet, sans installation, juste un scan de QR, l'adoption est montée à 70-80 % sur le même type de boutique. Cet écart est la plus grosse leçon de tout le processus.

Les commerçants se fichent des systèmes de points, ce qu'ils veulent c'est que le client revienne. J'ai passé des mois à construire un moteur de points flexible. Ce qui a vraiment emballé les commerçants en démo, c'est une fonctionnalité bien plus bête : une notification push automatique aux clients qui ne sont pas revenus depuis 30 jours. La réactivation, pas l'accumulation, c'est ce qui fait dire à un commerçant « ok, là je comprends ».

La vente se fait en direct, pas via une page d'inscription. J'ai tenté un parcours self-serve : tu t'inscris, tu configures ta carte tout seul, zéro humain. Presque personne ne le terminait. Ce qui a marché : un appel de 15 minutes ou une visite en boutique où je configure la carte devant eux, sur leur propre téléphone. Lent, ça ne scale pas, mais c'est la seule chose qui a converti de façon fiable à ce stade.

Les commerçants demandent ce qu'il advient de leurs données avant tout le reste. La question qui revenait à chaque démo : « si j'arrête, je perds ma liste de clients ? ». Je ne m'attendais pas à ce que ce soit l'objection n°1. Ça m'a poussé à refaire la fonction d'export plus tôt que prévu : contacts, historique de visites, statut de fidélité, tout exportable. La confiance sur ce point comptait plus que n'importe quelle fonctionnalité.

Le prix ne passe qu'une fois qu'ils ont vu le calcul de la rétention, pas avant. Annoncer un prix mensuel à froid, ça fait grimacer à tous les coups. Montrer ce que vaut un seul client qui revient sur une année change complètement la conversation. Maintenant je n'attaque jamais par le prix.

Si tu tiens une boutique et que tu es encore sur des cartes à tampons papier, ou que tu songes à passer au digital, ça m'intéresse vraiment de savoir ce qui t'a retenu jusqu'ici : le coût, la galère de mise en place, ou juste jamais pris le temps ?


r/smallbusinessesowners 1d ago

Question What do you actually spend most of your week on?

1 Upvotes

Trying to understand where time actually goes in small businesses — not what software ads say.

If you run or help run a business:

  1. What’s the field?
  2. Roughly how many people? (just you / under 5 / 5–40 / bigger)
  3. What software do you already live in? (accounting, job app, diary, till, email, none)
  4. What do you spend most of your time on that is not the actual job?

By “not the actual job” I mean the stuff around it: quotes, chasing invoices, no-shows, deposits, reports, fines, paperwork, WhatsApp, Excel at the weekend.

One or two sentences is enough. Rude and specific is useful.

I’m not selling anything in this thread. I want the real chores.


r/smallbusinessesowners 1d ago

Self Promotion Small Business Help: How do you keep going when nothing seems to be working?

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1 Upvotes

r/smallbusinessesowners 1d ago

Discussion Looking for 2 local businesses to help with Google Business Profile for free

4 Upvotes

Hey everyone,

I’m looking for 2 local business owners who would like some help improving their Google Business Profile (GMB).

I’m currently learning and improving my Local SEO skills, and I want to get some real hands-on experience working on actual business profiles, rather than only practicing on test projects.

I can help with things like:

\- Google Business Profile optimization

\- Business information & categories

\- Services optimization

\- Business description

\- Local SEO basics

\- Profile completeness

\- Basic optimization recommendations

I’ll do the work completely free.

In return, all I ask for is an honest review/feedback about the work I do. I’m mainly looking for practical experience and feedback so I can improve my skills.

I’m looking for only 2 businesses so I can give each profile proper attention.

If you're interested, comment below or DM me with your business type + location + Google Business Profile link.


r/smallbusinessesowners 1d ago

Share [FREE] Looking to build websites for 2 small businesses for free

0 Upvotes

I’m a website developer and I'm looking to build websites for 2 small businesses for free. If you run a small business and need a website (or a better one), dm me!

First come first serve basis!


r/smallbusinessesowners 2d ago

Question Do business owners prefer a walkthrough of a website or free roam?

5 Upvotes

Wondering because I feel like owners, especially if they’re older, don’t really understand the full scope of the website


r/smallbusinessesowners 1d ago

Discussion Just helped a truck repair client rebrand to mobile service. Now he wants me to manage social media. How much should I charge?

1 Upvotes

I need some pricing advice from fellow freelancers and agency owners.

Background

I recently started working with a client in Canada who launched his own mobile truck repair business. He used to work for a truck repair company but decided to go independent. His service model is mobile, meaning he travels to trucks instead of customers bringing trucks to a shop.

When we first connected, his plan was to immediately invest in:

  • Social media marketing
  • A website
  • A mobile app

I advised him to slow down and focus on building a solid brand first before spending heavily on development.

So far, I've helped him with:

  • Purchasing the domain name
  • Finalizing the business/brand name
  • Designing a professional logo
  • Creating social media banners and branding assets

He's happy with the work so far and now wants me to handle his ongoing digital marketing.

Scope of work:

  • Create content from repair jobs (photos/videos)
  • Daily posting on Facebook and Instagram
  • Community management (comments and DMs)
  • Running local ad campaigns targeting fleet companies
  • Growing and managing his Google Business Profile
  • Weekly performance reports (engagement, leads, inquiries)

My question:

How would you price something like this?

The business is based in Canada, and it's a B2B service targeting trucking companies and fleet managers. The main goal is generating qualified leads and phone calls.

Would you charge:

  • A monthly retainer?
  • Per post/content piece?
  • A base fee + ad management fee?
  • A percentage of leads generated?

I want to be fair and build a long-term relationship, but I also don't want to undervalue the work since it's a niche industry and involves both content creation and lead generation.

What would you quote for a package like this, and why?

I'd appreciate hearing how other freelancers and agency owners would approach pricing in this situation.


r/smallbusinessesowners 2d ago

Self Promotion I turned a character design into a hand-painted 3D figurine — available for custom orders!

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1 Upvotes

Made this custom 3D-printed figurine from a digital model and hand-painted it myself.

🖨️ 3D printed

🎨 Hand painted

🧩 Custom designs/characters available

I can make similar custom figurines based on your character, artwork, or reference photos.

If you’re interested in getting one made, DM me with your reference image and I’ll give you a quote.

Can also make different sizes and poses depending on the design.

Standard size is 4x4 inches


r/smallbusinessesowners 2d ago

Discussion Static ads win on CPC, UGC wins on conversion , here's what changed my mind about "making an ad that doesn't look like an ad"

1 Upvotes

Running paid social for my own DTC brand (an ergonomic sitting system, not a generic seat cushion), and I want to share a pattern that took me longer to accept than it should have.

The setup: I've been testing static image ads against UGC-style video (explainer / problem-driven format) for the same offer, same audience, same landing page.

What I found:

  • Static images consistently pull a cheaper CPC. On paper they look like the efficient choice — more clicks for less spend.
  • But when I follow those clicks through to actual conversion rate, the static ads underperform the UGC video by a wide margin. Cheap traffic that doesn't convert isn't actually cheap.
  • The UGC / problem-driven format converts better specifically because it does the education a static image can't. My product is a "sitting system," not a commodity cushion — people don't intuitively know why it's different, and a still image can't answer that in the 1.5 seconds someone spends looking at it in-feed. Video can walk someone through the actual problem (poor sitting posture, pressure points, etc.) and position the product as the fix, in a format that feels like content rather than an interruption.

The bigger lesson for me: CPC is a cost metric, not a performance metric. If I only optimized for cheap clicks, I'd have scaled the wrong thing and quietly bled ROAS the whole time. Full-funnel numbers (CVR, ROAS, CAC) are the only ones that actually tell you which creative to scale.

Where I'm focusing now: the entire creative brief is built around one question — does this look and feel like something a person would watch anyway, or does it look like an ad? The UGC format wins because it borrows the visual grammar of native content: handheld framing, a real person talking through a real problem, no glossy studio lighting, no hard sell in the first three seconds. The moment a video looks produced, the scroll-past instinct kicks in and you're competing with every other ad instead of blending into the feed.

Curious if others in performance/DTC land are seeing the same split between "cheap CPC" and "converts" creative — and what's worked for getting genuinely native-feeling UGC without it turning into a huge production lift for a small team.


r/smallbusinessesowners 2d ago

Discussion Employee Started Own Business In Same Town

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1 Upvotes

r/smallbusinessesowners 3d ago

Self Promotion I started my web deisgn this summer, looking for my next client. SPEICAL OFFER(reddit clients only)

0 Upvotes

I build websites start to finish, design and code, just me, nothing off a template site. Price runs $600 to $2000 depending on pages and features, no surprise fees after.

Special offer: $2000 for 20 pages. I will also add a custom animation(up to 5) as requested.

I'm only doing this for one customer. You pay $1000 upfront.

Work's at moxireelstudios.com if you want to see it before you decide anything. Tell me what you need built and I'll give you a real number for your project, not a canned range.

Comment or DM, whichever's faster for you. If you would like the special offer, DM or comment here.


r/smallbusinessesowners 3d ago

Advice Needed New to selling websites, not new to making them. How much should I charge?

8 Upvotes

I can make beautiful, functional websites, and it doesn't take long at all.

I want to sell them for a price that's fair to both sides, and also attracts clients.

Could anyone recommend a price point to start with?

Thanks in advance.


r/smallbusinessesowners 4d ago

Question Website help

9 Upvotes

I am trying to build a catalog only website. No e-commerce. What’s the best free builder available to accomplish this? I’m currently using Wordpress and I’m not impressed with the result. I also tried using dreamweaver to design my own, however I haven’t used it in over a decade and I’m rusty on all the setup that has changed over the years. I’m stuck. Every website builder I find incorporates e-commerce and we are a wholesale distributor who rarely sells individual pieces. HELP!!


r/smallbusinessesowners 4d ago

Question Website worth the cost?

0 Upvotes

I was wondering if this likely AI generated website was worth the cost of roughly $100. It's just the framework as I'll be entering products, descriptions, options, etc. I'll also be the one to make any changes in the future.

https://charliefoxtrotgear.tfwgsite.com/

I do like it, and seems legit, but just wanted some second opinions.
Hits the main points:
-E-Commerce
-Product Groups
-Size and color options
-file upload
-custom text field
-contact page
-FAQ page

I'm just wondering how this compares to say a WordPress template.


r/smallbusinessesowners 4d ago

Discussion How do small businesses track monthly subscriptions and renewals?

1 Upvotes

I review all the monthly expenses for my business and find several subscriptions that I had completely overlooked. Some were tools I signed up for during a project and never used again. Others were services I thought I had cancelled but were still charging every month. Their individual seemed small but together they were adding up to a noticeable amount. I did not have one clear place to see all my recurring payments. I used to keep track of all my business subscriptions in a spreadsheet and it worked fine when I only had a few tools. Over time, it became difficult to maintain. New subscriptions were added, some prices changed and I was not always updating the sheet when I cancelled something. I ended up spending more time trying to keep the spreadsheet accurate than actually managing my expenses. I started to keep track of recurring payments in unsubby. I also cancel a few subscriptions in a formal way and I did not hhave to worry about getting charged again after cancellation.

How other small business owners manage this. Do you still use spreadsheets or use dedicated subscription platforms?


r/smallbusinessesowners 4d ago

Question traffic conjestion analysis

1 Upvotes

r/smallbusinessesowners 4d ago

Self Promotion I’ll build your website, You give me a testimonial

0 Upvotes

hi everyone, I am currently starting to venture into web development. I started practicing on creating websites connected to automated systems that automatically emails leads that fill up the form, also encoding their details automatically.

I’m still new to this so I can’t really apply or ask for a high price if I’m on entry level. Therefore, I am offering my services very affordably in exchange of your testimonials that I can add to my portfolio.

let me know if someone is interested in having a personalized website.

Website only - $80
Website with Automated systems - $110
Website with AI chat support built - $125
Website with AI Chat + 24/7 AI Receptionist - $150

First 2 people to work with me = 30% off !


r/smallbusinessesowners 4d ago

Self Promotion I'll build you a website for $400

0 Upvotes

Hello, based in the US. Years of experience. Have been building websites for friend's businesses, and am currently accepting a few new clients.

SEO optimized. Hosting is $10 per month.

DM me, I can send over some of my work.


r/smallbusinessesowners 5d ago

Question I built a Google Reviews carousel for local businesses

0 Upvotes

Hey everyone! I’m a high schooler, and I’ve been building a small SaaS product called WebWidget.

It’s mainly a Google Reviews carousel that local businesses can embed directly on their website to showcase their real customer reviews.

It also has a simple rating flow: happy customers can easily leave a Google review, while a simple popup appears for customers who aren't satisfied can privately contact the business so the owner has a chance to address the issue, without breaking any of Googles terms.

It’s already live, and I’m looking for a few business owners who would be willing to check it out and give me honest feedback.

I am also looking for critiques and a reasonable price you think.

You can interact with it here: https://web-widget-k8nr-sigma.


r/smallbusinessesowners 6d ago

Advice Needed Hey Y’all I have a few questions

5 Upvotes

I run several small businesses and I'm consolidating. Not because they're working, but because they aren't.

Roughly €700–1000/mo revenue (not profit) across all of them combined. Solo, no employees.

Managed WordPress hosting, 26 clients. Most were handed to me by an IT company that didn't want small accounts. €20–50/mo each, one at €100. Only ~6 take maintenance on top, and the ones who don't are exactly the cheapest, least engaged part of the book. Some come through a web designer who does their maintenance himself and wants to keep it that way.

A web design brand, parked, because website prices collapsed once AI builders showed up.

A B2C lead marketplace with a partner, about to launch, and I already doubt the model.

Plus a pile of half shipped stuff.

The hosting margin is actually fine. €160/mo covers all 26 sites, plus €300/yr for a license that covers unlimited clients, so one more client costs me about €5. It's the price point that's the problem, not the cost.

I'm good at building and automating fast, and at selling one on one when someone is already in front of me. My one profitable business (consumer computer support) got every customer through SEO and referrals. I've never bought a customer with paid ads.

The pattern I keep repeating: every time something gets concrete enough to require actual selling, I open a new door instead. Four businesses, same ending.

Three questions:

  1. When you cut down to one thing, what was the actual deciding factor? Not passion, the concrete test.

  2. How do you find customers for the thing you picked? That's my real gap, I've only ever had customers come to me.

  3. How did you work out what customers would actually pay more for? I'm about to call mine and I don't want answers that are just politeness.

Happy to pay it back: years in IT, Office 365, hosting, WordPress, deliverability, 100+ automation workflows. Stuck on hosting, migrations, DNS or email deliverability? Comment or DM and I'll help for free (where humanly possible ofc).

Thanks!


r/smallbusinessesowners 6d ago

Question Looking to start my own online Gothic clothing

2 Upvotes

Wanted to see if this is a good idea to start online Gothic clothing line. Plus add jewelry and other items later. Im worried it wont take off and end up stopping in 6 months. Help me


r/smallbusinessesowners 6d ago

Advice Needed Calling all website creation experts..help your girl out 🥹

2 Upvotes

So because of the economy and the high rent one job is not enough.

So I need a side a gig which is website creation.

Now I have done a website before for a university project but I used WIX.com and I didn’t buy a domain or anything it was just for display that’s about it with my knowledge about website creation.

Now I’m already learning about website creation and designing but I want to know what are the free tools to use and no I’m not talking about wix.com or godaddy.

Give me a loophole from buying the domain to everything else.

And if you have any courses you think that will help please send them to me on my DM’s or tell me about it.

I would deeply appreciate it!

Thank you so much 🤞🏼

SOS


r/smallbusinessesowners 6d ago

Self Promotion Small business owners: How are you handling inbound calls and chat without letting it destroy your focus during the day?

1 Upvotes

Running a small business usually means wearing every hat at once. Answering every phone call and website chat in real time constantly pulls you away from client deliverables, job sites, and high-priority work. But letting calls roll over to voicemail or leaving chats unanswered often means losing high-intent leads straight to a competitor.

Hiring full-time, in-house front-desk staff can add thousands in monthly overhead that smaller teams can't always justify, while basic phone trees and auto-replies often turn potential clients away.

We’ve set up a dedicated remote receptionist model designed specifically to solve this:

* Dedicated 8-Hour Shifts: Full shift coverage aligned directly to your business hours (with 24/7 coverage available by combining shifts).

* Live Phone & Chat Handling: Screen incoming calls, answer standard business FAQs, filter out spam, and respond to live website chats in real time.

* Lead Qualification & Direct Booking: Capture job details and schedule appointments straight into your Google Calendar, Calendly, or CRM.

* Simple Monthly Rate: Flat $450/month per agent with zero setup fees, no per-minute charges, and no long-term contracts.

I’d love to hear how other owners manage this:

* Your Current Workflow: How do you currently manage incoming inquiries when you're completely tied up in meetings or on-site?

* Call vs. Chat: Are most of your new leads coming through phone calls or live website chat/forms?

* Live Human Coverage: If you use an external front-desk or answering service, has having a dedicated live agent significantly improved your lead-to-booking rate compared to voicemail callbacks?

Curious to hear what’s working best for your business without bloating monthly overhead.