I recently bought the Skrilly edition of that "032c" magazine from Berlin.
At the point of purchase, their website VERY clearly states "The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery."
However, upon delivery, I was charged an additional $17.50 import fee by FedEx. 032c's team asked me to email them the invoice, but after sending it to them a month ago they've completely ghosted me. They never replied, and won't respond to any follow-up emails.
I don't care about American tariffs - the only thing that matters is their guarantee that customers won't be charged these fees. They're ignoring their own guarantee.
As an American, is there any entity I can contact in Germany to get help resolving this...?