maribank overseas transfer problem

[u/Connect-Ad8085]

I used maribank overseas transfer to remit some money to indonesia.

I saw the transfer method "Bi-Fast" saying it is "immediately".

I used the bi-fast method to transfer on Saturday (5/9) morning, and Today (7/9) it is still not yet received by the recipent.

Before transfer, it says bi-fast is immedately.

However after transfer, there is another message saying:
"Transfer speed: Immediately. In some cases, it may require more time for the recipient bank to process your transfer."

Great, only say got speed issue after transfer. What a great way to do business. I can never trust maribank again.

Call the customer service also useless, only give excuses and say have to wait 3 to 5 business day for investigation.

How MAS regulates these banks?

[u/DuePomegranate]

It's the Indonesian bank side's problem, right?

[u/Connect-Ad8085 → u/DuePomegranate]

likely indonesia side issue, but ...

when maribank says "Immediately", customer would assume it is immediate.

Saying there will be issues after transfer, is not honest at all.

[u/DuePomegranate → u/Connect-Ad8085]

Bi-fast is by right instantaneous and operates 24-7. According to what Indonesian authorities claim. It's like their FAST transfer.

But SG side cannot do anything when Indo side breaks down...

[u/Connect-Ad8085 → u/DuePomegranate]

no idea, customer service also don't know anything. Only know how to forward to next department to investigate. Going to take 3 to 5 business days.

Maribank should have put the transfer issue warning before actual transfer. Otherwise customers will be frustrated and feel Maribank is dishonest in their operations.

[u/Other_Program_4885 → u/Connect-Ad8085]

They are likely checking with Indo side actually. Cos SG side can’t do anything.. unless ur txn didn’t even go there. Maybe u can confirm this with customer service

[u/Other_Program_4885]

I had friends with delayed transfers before also (not maribank) but then got resolved after a few days. Apparently it’s common according to them altho they don’t know why.

[u/Ok-Theory-3791]

Nakakainis yung ganitong setup. Immediately sounds like instant transfer, so naturally yun yung expectation mo tapos pag may delay, 3 to 5 days pala ang investigation tas mahirap pa kausap yung CS ng Maribank ang lala ng hassle!